ARIEL LAMBINO ALCUISAR
Curadang Street, Lanzona Subdivision
Matina Aplaya
8000 Davao City, Davao del Sur, Philippines
LinkedIn: https://www.linkedin.com/in/arielalcuisar/
EDUCATIONAL BACKGROUND
Elementary:
Secondary:
College:
Cumasi Elementary School-
San Roque, Sta. Maria, Davao del Sur
Holy Cross of Sta. Maria-
Poblacion, Sta. Maria, Davao del Sur
Davao del Sur State College (formerly Southern
Philippines Agri-Business and Marine
And Aquatic School of Technology-
Matti, Digos City
BS in Information Technology
SKILLS
● Leadership & Team Management: Experienced in leading teams in social
media and trust & safety operations
● Content Moderation: Skilled in reviewing and analyzing user-generated content
to ensure platform compliance
● Data Research: Conducted thorough data research and verification to ensure
the accuracy of user-generated content.
● Social Media Management: Experienced in handling social media platforms,
overseeing engagement, and ensuring brand consistency
● Customer Service: Strong written and verbal communication skills through
years of chat and phone support
● Process Improvement: Adept at identifying workflow gaps and implementing
efficiency-driven solutions
● Quality Assurance: Experienced in coaching and maintaining performance
metrics
● Graphic Design Tools: Proficient in Canva, Photoshop, and other visual design
platforms
● Tech & Tools: Familiar with Salesforce, HubSpot, Canva, Google Suite, Sprout
Social, and Adobe Photoshop
● Adaptability: Quick learner who thrives in fast-paced environments
RELATED EXPERIENCES
Open Access BPO – Glassdoor.com
Davao City | October 2016 – October 2025
Trust & Safety Senior Team Leader (August 2025 – October 2025)
Trust & Safety Team Leader (January 2024 – August 2025)
Social Media Team Leader (March 2022 – January 2024)
Content Moderation Associate (October 2016 – March 2022)
● Managed multiple moderation and support teams ensuring compliance with
community guidelines
● Oversaw daily operations, performance reviews, and coaching sessions
● Coordinated with clients and internal stakeholders on quality standards and
updates
● Analyzed trends to improve workflow efficiency and reduce error rates
● Mentored new leaders and team members to ensure smooth transitions and
team growth
Teleperformance Davao
Davao City
Customer Service Representative – Health Net Account
June 8, 2015 – April 14, 2016
Chat Support Representative – AT&T Mobility Billing Account
November 11, 2014 – May 29, 2015
● Delivered exceptional service by addressing customer inquiries and billing issues
● Handled chat-based support to ensure timely and accurate responses
● Maintained strong performance metrics in customer satisfaction and resolution
rates
