Arief Fatkhurozi

ARIEF FATKHUROZI Customer Support Specialist Profile Passionate and experienced freelancer as a customer support specialist with 6 years of proven expertise. Skilled in resolving customer inquiries efficiently, maintaining high satisfaction rates, and fostering positive client relationships. Proficient in utilizing various communication channels and adept at multitasking in fast-paced environments. Skilled in internet research and Japanese translation. - Work Experience -Malang, East Java, Indonesia. 2024 - Now Wellness Clinic (weight loss) Customer Support Specialist Respond to customer queries via GoHighLevel CRM in a Education timely and accurate manner Schedule appointments and maintain weekly reports on Bachelor of Japanese Literature Brawijaya University customer inquiries. 2024 - 2025 - Gethybrid AI Data Annotation Bachelor of Instructional Technology Creating and evaluating AI prompts and responses. State University of Malang- - Octifi (LatitudePay) Senior Customer Support & Back Office Address customer inquiries and provide timely an effective Expertise solutions to ensure customer satisfaction and retention. Maintain and update financial records, databases, and Customer Support Specialist Community Management provide administrative support to the finance & tech team. 2020 - 2022 Social Media Management E-Life Community Manager Virtual Assistant Foster engagement within the community and maintain a Microsoft Office Suite positive relationship with the community. Create and curate relevant content for the community while Google Office Suite monitoring the community environment. Notion 2019 - 2020 Style Theory Customer Support Representative Language Address customer inquiries related to consignment procedures, product authenticity, and shipping. English Japanese Handle customer complaints, returns, and exchanges efficiently and professionally based on company standards. Work Experience 2021 - 2022 Tsukaeru.net Marketing for Cloud Service Company Translating article from Japanese to Bahasa Indonesia Optimizing website’s contents and copywriting in Bahasa Indonesia. 2017 - 2019 Vybes Customer Support Representative Address customer inquiries and provide personalized assistance regarding products and shipping. Handle customer complaints, order discrepancies, and payment issues promptly and effectively. - - 2019 - State Polytechnic of Malang Japanese Language Lecture Malang, East Java, Indonesia. Teaching Basic Japanese Language Teaching Japanese for Business Education - Japanese Language Lecture Bachelor of Japanese Literature Teaching Basic - Intermediate Japanese language level. Teaching Japanese literature. Brawijaya University- Brawijaya University 2014 - 2016 Bachelor of Instructional Technology Appen Independent Contractor State University of Malang Working on Search Engine Evaluator project for a year - Working on Ads Evaluator project for a year Working on Online Research project for a year Expertise - CrowdSurf Independent Contractor Customer Support Specialist Working on transcription project for a year Community Management Working on Web Search Evaluator for 6 months Social Media Management Virtual Assistant Microsoft Office Suite Google Office Suite Internet Research Shopify Notion Language English Japanese Certification Customer Support for Finance Industry. Collection Agent for Finance Industry. Japanese Language Proficiency Test Level 3 (N3)