Ariben Santiago

ARIBEN B. SANTIAGO IT Technical Support Specialist # - # 196 Gueguesangen, Sta. Barbara, Pangasinan, Philippines www.linkedin.com/in/ariben-santiago-288b424a #-Success-driven, solution-focused, and adaptable IT Professional with more than 23 years broad-based experience in IT operations with various hardware, software and network techhical support. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. SKILLS • • • • • • • • IT standards and protocols compliance Hardware, software and networking installation, configuration and maintenance Diagnosis and troubleshooting of IT technical issues End-user support Backup and recovery operations Time Management Documentation and recordkeeping CCTV installation, configuration, maintenance and upgrade. PROFESSIONAL EXPERIENCE SENIOR TECHNICAL SUPPORT STAFF | Pinkies Restaurant, Philippines | December 2022 - date • Technical Support for all hardware set up, installation, maintenance and upgrade of computers laptops and network of the organization. • Technical Support for all software installation, maintenance, back up and upgrade of the organization. • Set up, operate and maintain audio visual equipment for use in live events such as weddings, parties and business conventions. • Set up, maintain and configure POS, projectors, printers and network connectivity of the organization. • Design, specify, configure, maintain, upgrade, support and install all CCTV system (combination of solar powered, POE, wifi and cabled CCTVs) as needed by the organization. IT TECHNICAL SUPPORT STAFF | University of Technology and Applied Scieces, Salalah, Oman | September 2014 - September 2022 • Technical Support Staff in the ETC (Educational Technology Center). • Handled all IT technical support matters in ELC (English Language Center) and Engineering Department for hardware, software, network and peripherals as per ETC Standards • Monitor and maintain computer systems and networks for classrooms, staffs, and laboratories. • Provide support, including procedural documentation and relevant reports. • Follow diagrams and written instructions to repair a fault or set up a system. • Respond within agreed time limits to ETC Helpdesk tickets. • Carrying out any other task assigned by the ETC Head or concerned head of department/section unless otherwise approved by the Head of the ETC. IT SUPPORT SPECIALIST | Ahmad N. Albinali Holding, Dammam, KSA | May 2002 - July 2013 • Handled all IT technical support matters including clients and projectsfor hardware, software, network and peripherals as per company standards • Provide remote and on-site support for the company and clients. • Ensure security and upgrade on desktops and laptops. • Ensure all software purchased licensing is recorded and maintained. • Suggest and provide IT solutions to business and management problems. Assist in the evaluation, purchasing and implementation of new hardware and software. • Manage and provide timely and accurate updates for software and hardware, e-mail and virus protection. • Maintain record of daily technical activities and data communication transactions, problems and remedial action taken, and all other technical activities. • Provide training and technical support assistance for clients with varying levels of IT knowledge and competence. Works closely with other departments/organizations and collaborating with other IT staffs; • Document all IT hardware/software for inventory purposes. COMPUTER TEACHER| Harvent School Foundation, Inc., Philippines| June 1997 - May 2002 • Deliver a high-quality instruction, knowledge transfer and professional services in the use of hardware, software, and processes. • Make invitations, designs and programs for the school’s presentations and publications. • Install, configure, troubleshoot and maintain all computers and peripherals of the organization. EDUCATION Bachelor of Science in Computer Sciene | Universidad de Dagupan | Dagupan, Philippines | April 1997 • Major in Computer Science CERTIFICATIONS • • Microsoft Certified Educator | Microsoft | June 24, 2021 Microsoft Certified 365 Fundamentals | Microsoft | June 28, 2021 REFERENCES Available upon request.