Arianne Yanto

CAREER BACKGROUND REAL ESTATE COLD CALLER LIGHTHOUSE RESIDENTIAL | JUN 2020 - DEC 2020 Call Homeowners to set up appointments with realtors Tag and dispose calls accordingly AMAZON SELLER ACCOUNT MANAGER GLOVESGALORE | JULY 2020 - SEPT 2020 ARIANNE YANTO Virtual Assistant OBJECTIVE I am a goal-oriented individual that would like to apply the skills that I acquired for the success of the business and to reach their goal. CONTACT INFORMATION Telephone: (- Email:- Skype ID: live:.cid.8cd038f7b898d10 TOOLS Amazon Seller Central BaseCamp Skype Google Docs and Sheets Canva Pro Google Drive Slack MS application Ring Central Hangouts Answer Buyer Messages in a timely manner Utilize Amazon Seller Central Assist customers regarding their orders Make order changes as per customer request Process refunds Monitor Inventory, feedback, Sales and Returns AMAZON CUSTOMER SERVICE REPRESENTATIVE ALORICA PH | AUG 2014 - SEPT 2017 Answer account and order related questions Check order status Assist customers in contacting Amazon Sellers Make order changes as per customer request Process refunds and replacements Assist in Amazon Account Log-in Issues T-MOBILE US CUSTOMER SERVICE REPRESENTATIVE CUSTOMER CONTACT CHANNEL | JAN 2013 - AUG 2014 Answer account and billing related questions Process payments and set payment arrangements Process upgrades and account set up Upsell products and services Process returns, refunds and replacements EDUCATION & TRAINING REAL ESTATE VIRTUAL ASSISTANCE COURSE FVA CONSULTANCY CERTIFICATE FOR SOCIAL MEDIA MARKETING AND MANAGEMENT ELEVATE VIRTUAL ASSISTANCE SERVICES