Arianne Maminta

OBJECTIVE To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment. EXPERIENCE IQOR Phil. Inc. September 2, 2016 - March 28, 2024 Customer Service Representative • Answer customer inquiries via phone, email, chat, or in person. • Listen to customer concerns and complaints with empathy. • Assist customers with placing orders and processing transactions. • Handle returns, exchanges, and refunds according to company policies. • Update and maintain customer records in the database. • Protect customer information and maintain confidentiality. • Educate customers about product features, benefits, and usage. • Suggest additional products or services that may meet customer needs. • Assist customers in setting up and managing their accounts. • Update account information as needed, including contact details and preferences. • Help customers understand and manage their billing and payments. • Work to resolve complaints to the customer’s satisfaction. • Establish and maintain positive relationships with customers. • Demonstrate patience, professionalism, and a positive attitude. • Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Virtual Staff Ph. January 18, 2024 - April 19, 2024 Legal Receptionist • Welcome clients and visitors with a professional and friendly demeanor. • Provide general information about the firm and its services. • Answer and direct incoming phone calls to the appropriate person or department. • Take detailed messages and ensure they are delivered promptly. • Handle inquiries and provide basic information about the firm. • Schedule client appointments and meetings for attorneys. • Organize and maintain client files, ensuring confidentiality and compliance with firm policies. • Build and maintain positive relationships with clients. • Address and resolve client concerns or direct them to the appropriate personnel. • Handle all client and firm information with the utmost confidentiality. • Adhere to legal and ethical guidelines in managing sensitive information. EDUCATION Colegio de Naujan 2023 Computer Servicing Systems Vocational ARIANNE MAMINTA @ O , - /- Blk.18 Lot 26 Paragon Village Brgy. Cabuco Trecer Martires Cavite 4109 SKILLS Customer Service Organizational Skills Production Management Team Player LANGUAGES English Filipino REFERENCE Kimberly Balba-Gaddi - Rainbo e-commerce Virtual Assistant-