Arianne Librando

ARIANNE LIBRANDO Experienced Customer Service With Sales Background- - South Cotabato, Philippines ABOUT ME With over four years of BPO experience, I specialized in customer service promptly providing appropriate solutions to ensure customer satisfaction. You can also count on me in other tasks such as Data entry, Web research and Appointment Setting. EDUCATION Bachelor of Science in Business Administration major in Marketing Management PROFESSIONAL EXPERIENCE MAY 2024 2025 Google Workspace JUNE 2021 – Canva 2024 Account Manager Phone- : Email :- Laarni Tamisen Operations Head Phone:- updating billing methods, and requesting returns, replacements, and refunds through phone, email and SMS. Introduce other products through consultative selling Communicate with other departments in the team for faster resolution. April 2020 July 2020 Real Estate Cold Caller Breakthrough Management Professionals Setting Appointments with potential sellers using Mojo Dialer. Input seller information in Podio and communicate with the Acquisition Manager Skip Tracing of Leads in Zillow June Management Trainee 2019 Inasal De Cebu Phils. Company March 2020 REFERENCES Ayra Louise Porras Customer Service and Sales Representative ResolvedCX Assist customers in product inquiries, processing orders, APRIL Mojo Dialer VICI dialer Consistently hit the required call count of 400+ calls per Working with weekly KPIs and targets. Slack Gladly database day. 2018 - 2019 Microsoft (Excel, Word) HB Virtual Staff Manually conduct outbound calls to the leads in the – MARCH GenSantos Foundation College Inc. SOFTWARE SKILLS Outbound Representative Organize and supervise shifts. Create a daily or weekly schedule Help set policies, set performance goals and objectives with upper management April 2014 July 2018 Call Center Agent SixEleven Global Services and Solutions Address customer inquiries or complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Generate sales leads through telemarketing. Set appointment through VICIdialer.