Arianne Fatima B. Aquino

I am confident that I already have the SKILL needed and the qualification needed for I was able to EXPERIENCE customer service roles in a financial industry such as Student Loans and Mortgage Loans. I would like to include as well that I have 10 years of experience in the BPO Industry. I have an impressive track record of ACHIEVEMENT. For example, in my previous role, I was praised by my supervisor for hitting the goal and sometimes going beyond it on a monthly basis such as CSAT, Attendance, Productivity, AHT, Wrap Time, perfect scores with QA, & adherence. I was also included with the top-performing agents on MLA site and has been assigned to handle the helpline queue and I am always part of the team whose role was to diagnose the new process, scripts, or tools to run trial and error and provide feedback before it goes on live. The TYPE of person I am means I always act as a positive role model for the company and I will make sure I will take responsibility for my ongoing professional development.