Arianne Elnar

Arianne D. Elnar Aldea Homes Subdivision Cangmating, Sibulan Negros Oriental, 6201 (0995)-- PERSONAL INFORMATION Date of Birth: March 11, 1989 Place of Birth: Dumaguete City Citizenship: Filipino Gender: Female EDUCATION March 21, 2010 – Silliman University Graduate for Bachelor of Science in Nutrition and Dietetics (BSND) Major academic course highlights: Food and Beverage Management, Hospital Dietetics, Community Nutrition, Personnel Management August 27, 2010, Certified Nutritionist - Dietitian (RND) March 21, 2006 - Secondary: Catherina Cittadini (St. Louis) School EMPLOYMENT HISTORY Upwork (June 1, 2018 - Current) Virtual Assistant, Customer (Chat & Email) Service Representative, Transcriber, Data Entry, Web Researcher Provides various services to entrepreneurs or businesses from a remote location Scheduling appointments and managing events to personal errands Understanding client specifications and noting any formatting or notation requests prior to completing the transcription. Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies. Adhering to all confidential guidelines and respecting sensitive information. Communicating with the client or supervisor when there are issues. Submitting completed drafts to clients and correcting any errors as per their feedback. Keeping typing skills sharp by completing regular typing drills. May 2, 2017 - Mary 21, 2018, Sykes Asia Inc. Customer Service Associate, Chat (Billing, Sales, Retention), Frontier Communications Assist customers with their account inquiries - billing, adjustments and credits Selling Frontier products such as TV packages, Internet, Phone service and internet security protection. Provide information for proper escalation for Tech, Retention, Collection and Business transfers. Solidify business relation between customer and company Help customers find an appropriate solution to their unresolved issues pertaining to service. March 01, 2017 - April 27, 2017, EPerformax Cebu Mitigation and Escalation Specialist, Ebay Australia Assist customer with concerns both selling and buying items on site Do a lateral check on both transactions for buyer and seller Implement policies if transactions are not met with seller and buyer relation Proper escalation procedure and equal judgment November 14, 2016 - February 6, 2017, Sykes Asia Inc. Pearson Education Technical Support Update customer’s account and assist with daily transactions Assist both students and instructor in providing tools for courses Provide information through email confirmation, security and confidentiality Walk through new customers from official website July 29, 2016 – September 19, 2016, JPMorgan & Chase Co. Retail Customer Representative, Telephone Banking Answer to customer's account inquiry and balances Provide updates to the customer mostly in account policies Do activation, process refunds and claims, also with stop payments Process online banking transactions June 29, 2015 – November 27, 2015, Atelier Lumikha, Negros Oriental, Philippines  Supervisor - Team Leader, Odyssey-RADD-MapPop Develop mobile and social sites for clients using Wordpress from MapPop and provide quality service. Deletion of cancelled accounts and other sites made for customers Provide daily productivity to ensure deadline attainment and customer satisfaction Provide leadership and manage the program; making decisions; solve problems; develop unit procedures; develop records/files; conduct meetings; represent unit at internal and external meetings. November 10, 2014 - April 16, 2015, TeleTech Dumaguete, Negros Oriental, Philippines  Email/Chat Support Specialist, Weight Watchers International Replies to members emails concerning membership, billing information, technical issues and handling feedback Assisting members in signing up to account, updating their payments and billing information, resolving refund eligibility and properly convey what the company’s goal April 27, 2012 – September 5, 2014, SPI Global Technologies Indexer, QBE Loan Search Review documents and compile indexes to make information searches easier. Work with any variety of documents in the review process mostly with documents pertaining to loan. Evaluate different documents and come up with new themes or similarities for topics and information. Work on compiling information and finding a good place for information sources and spend much time reviewing, compiling, and determining an effective index for new and valuable information. January 18, 2011 – April 25, 2012, SPi Global Technologies Data Entry Personnel, Lexis Nexis - Ecrash Project Collect, record and retrieve data Responsible for reading documents, verifying data and then entering it into records and databases. AWARDS AND RECOGNITION-, Vice-President of Nutrition and Dietetics (Silliman University-, Loyalty Award (Catherina Cittadini St. Louis School-, Athlete of the Year, Badminton and Taekwondo (Catherina Cittadini St. Louis School) COMPETENCIES & INTERESTS Completed Leadership Academy held at SPi Global Technologies with 5 courses on Planning, Monitoring, and Coaching together with the Basics of a BPO company. Participated in the “Symposium on Buffet Setting and Food Presentation” held at the ND 101 Nutrition and Dietetics Department, Silliman University Attended Nutritionist-Dietitian’s Association of the Philippines (NDAP) -Cebu Chapter Convention held at Holiday Plaza Hotel, F. Ramos St., Cebu City on April 29, 2011 Completed the Basic Safety Training (BST) with courses: Personal Survival Techniques, Fire Prevention and Fire Training, Elementary First Aid, and Personal Safety and Social Responsibility conducted at University of Cebu METC, Alumnos, Mambaling, Cebu City Participated on “Proper Nutrition for Healthy Family Life” for Medical and Dental Medical Mission (an Alexander A. Aguilar Medical Mission) as RND at Bacong, Negros Oriental Completed the 32-hour program required on the following Basic Culinary Units such as Breads, Crèmes and Mousses, Cookies and shortcakes and pancake for Baking and Pastry Short Course at Dumaguete Academy for Culinary Arts, Noblefranca St. Corner Rizal Blvd. Dumaguete City COMPUTER SKILLS: Advance Microsoft Office Knowledge Basic Photoshop, Adobe and Imagery Can operate Printers and Photocopiers PERSONAL INTERESTS: Badminton, Table Tennis, Taekwondo, Kick-Boxing, Trekking, Traveling INTERNSHIP Hospital Dietetics: Silliman University Medical Center Foundation Inc. (SUMCFI) Negros Oriental Provincial Hospital (NOPH) Community Nutrition: City Nutrition Office of Dumaguete Talay Rehabilitation Facility, Negros Oriental, Liptong, Valencia Negros Oriental Hotel Management: Bethel Guest House Hotel Dinning, Kitchen (Production line and Preparation) Silliman University Nutrition and Dietetics Snack Shop Dinning, Preparation, Planning, Budgeting, Marketing Special Occasion Servicing, Food Presentation CHARACTER REFERENCES: Mr. Elwyn Jason Barcelon Position: Project Officer of Mortgage Data Verification and Loan Search, SPI Global Address: Dumaguete City Contact Number:- Mr. Dondi Zafra Position: Project Trainer and Team Leader, TeleTech Address: Dumaguete City Contact Number:- Mr. Earvin Tenefrancia Position: Team Leader, Frontier Communication Address: Cebu City Contact Number:- Maria Jamaica ere Position: Agency Business Manager, Upwork Virtual Lynx Agency Address: Negros Oriental Contact Number:-