Arianne Baguio
Solution-focused Customer Service Representative dedicated to maintaining satisfaction
through fast, knowledgeable assistance. Versed in the company's processes and ways to
resolve different issues. Supportive team player, well-versed in providing helpful service
across multiple platforms to retain clients.
Experience
October 2022 - August 2023
Puppy Dogs and Ice Cream Publishing l Remote
Customer Service Representative
Contact
Phone-
Email
Assisted customers with product-related questions, feedback, and complaints.
Resolved customer queries over chat, email, and social media pages.
Maximized customer satisfaction by resolving service issues promptly.
December 2021 - September 2022
Harte Hanks l Taguig City
Customer Service Representative
Addressed customer service inquiries quickly and accurately.
-
Established warm and friendly rapport while interacting with customers through
outbound calls and emails.
Employed knowledge of the latest company policies, escalating critical issues, and
Address
monitoring queries in line with best practices.
Paranaque City
April 2021 - December 2021
TDCX l Ortigas City
Software Skills
MS Office
Google Apps
Shopify
Meta Business Suite
Checkout Champ
Salesforce
Rich Panel
CRM
Hubstaff
Aircall
Soft Skills
Customer needs analysis
Multi-tasking
Remote teamwork
Active listening
Customer data management
Support Ambassador
Mediated relationships between the Guest and the Host.
Provided customer support to users (Host and Guest) through inbound calls, messaging,
and email.
Handled complaints calmly and professionally, providing appropriate solutions to
promote continued customer satisfaction.
March 2020 - May 2020
Supportware Philippines l Taguig City
Technical Support Representative
Provided clear and concise step-by-step technical support to guide clients.
Asked customers targeted questions throughout troubleshooting to determine smart
solutions.
Responded to customer emails, and calls regarding technical malfunctions and issues to
fix remotely.
March 2019 - June 2019
Ubiquity l Taguig City
Risk Analyst
Reviewed accounts with disputed items and exhausted recovery options to avoid taking
financial losses.
Corresponded with cardholders, merchants, and merchant banks as part of processing
dispute cases.
Processed disputed items according to the association and federal government
guidelines.
March 2017 - March 2019
Education
Bachelor of Arts | Mass
Communication (College Level)
University of Luzon
Inspiro l Makati City
Technical Support Representative
Maintained compliance with service-level agreements with a fast, knowledgeable
resolution for diverse issues.
Provided advanced resolution to customers' TV, internet equipment, and mobile
applications escalated by tier 1 and 2.
Helped customers set up new systems, applications, and software.
October 2016 - January 2017
Sitel Philippines l Ortigas City
Customer Service Representative
Monitored customer surveys and feedback to develop corrective actions for servicerelated issues.
Oversaw customer account inquiries, accurately providing information to resolve service
complaints and guarantee customer satisfaction.
