Ariane Justine De Guzman

ARIANE JUSTINE DE GUZMAN ("Rian") CSR | STR SPECIALIST | COMMUNITY MANAGER | GEN ADMIN | TSR | SME PROFILE Versatile and results-driven professional with 6+ years of combined experience in customer service, community management, technical support, administrative assistance, and short-term CONTACT rental operations. Skilled at fostering strong client relationships, managing online 📍 Marikina City, PH 💼 linkedin.com/in/ariane-justine- communities, and streamlining processes de-guzman service in both corporate and online for efficiency. Adept in problem-solving, content creation, and coordinating crossfunctional tasks to deliver high-quality environments. EDUCATION MY SKILLS Customer Service & Technical Support: Conflict resolution, multi-channel support (chat, email, calls), CRM tools, troubleshooting, SLA adherence Community Management: Discord, FB, & Telegram moderation, event planning, engagement campaigns, analytics tracking, content creation Administrative & Operations: Calendar management, document preparation, process improvement, data entry, task coordination Short-Term Rental Management: Booking management, guest communications, issue resolution, revenue optimization, property listing updates Tools: Trello, Google Workspace, Microsoft Office, Midjourney, Asana, Zapier, Meta Business Suite, CRM platforms, OTA platforms (Airbnb, Vrbo) 2022 Pamantasan ng Lungsod ng Marikina (PLMar) Bachelor of Science in Secondary Education 2018 STI College Marikina City TV-Mobile and Web Development PROFESSIONAL EXPERIENCE Virtual Gaming Worlds (Social Casino) CSR | TSR Apr 2024 – Apr 2025 Delivered high-quality customer support for an online social casino platform Resolved an average of 70+ tickets daily through live chat & email Collaborated with QA and product teams to improve support workflows TDCX PH STR | Subject Matter Expert | CSR Feb 2023 – Dec 2023 Provided general assistance to clients and resolved listing issues efficiently. Delivered high-touch support, ensuring smooth host–guest interactions. Lumiere One Community Manager Oct 2021– Jan 2023 Oversaw community engagement for a gacha-style mobile RPG, across Discord and Telegram. Designed themed trivia, giveaways, and lorebased events boosting retention by 15%. Acted as liaison between players and developers, ensuring feedback integration. Mizaki’s Playground (Online Personality Brand) Community Manager Mar 2020 – Sep 2021 Managed and moderated an active Discord, Telegram, and Facebook server of 5,000+ members. Launched weekly themed events, trivia, and giveaways that increased engagement rate by 35% in 3 months. Created and scheduled content aligned with audience interests, boosting daily active users by 25%.