Ariane Joy Balbontin

I am a dedicated IT support professional with six years of experience specializing in incident management, troubleshooting, and service delivery. My expertise lies in providing efficient technical support, managing user inquiries, and ensuring smooth IT operations through meticulous documentation and optimization.

Throughout my career, I have built a reputation for being a proactive problem solver—someone who doesn’t just fix issues but actively looks for ways to improve processes and enhance the overall user experience. My ability to communicate effectively and collaborate with teams has made me a reliable point of contact for technical concerns, ensuring that issues are addressed quickly while maintaining high user satisfaction.

I have worked extensively with ticketing systems like ServiceNow, documenting incidents with precision to track resolutions effectively. Managing escalations, monitoring service delivery, and assisting users through multiple communication channels have refined my ability to handle high-pressure environments with professionalism and efficiency.

My experience with Active Directory includes managing accounts, handling password resets, account creation, deletion, and group updates, ensuring secure access and seamless authentication. Additionally, I have hands-on expertise with Microsoft 365, assisting users with troubleshooting and ensuring optimal performance across Outlook, Teams, SharePoint, OneDrive, and Exchange. These technical proficiencies enable me to support businesses in streamlining their IT operations and improving workforce productivity.

Beyond technical skills, I take pride in my customer-centric approach—ensuring that every interaction is handled with care, clarity, and efficiency. My strong organizational skills allow me to manage workflows effectively, keep documentation up to date, and track critical details that contribute to overall operational success. I thrive in fast-paced environments, balancing my analytical thinking with adaptability to handle complex technical challenges.

I aim to be known as a dependable, solution-driven IT professional who not only resolves issues but adds value through continuous improvement. Whether troubleshooting a system, supporting colleagues, or optimizing workflows, my goal is to deliver excellence, ensure efficiency, and contribute to a seamless IT experience.

I am always eager to learn, evolve, and take on new challenges to further refine my expertise and expand my contributions in the IT space. My commitment to problem-solving, reliability, and clear communication makes me a valuable asset to any team.