Ariane Andaya

ARIANE MACARAIG ANDAYA 45 C. Dalandan St. San Isidro Subd., Pamplona Uno, Las Pinas City Cel. No-, e-Mail-Skype ID: arianeandaya Customer service representative with over 2 years in hotel reservation, a year in telephone customer service including sales and customer care, and more than a year in live chat and email support for an online shop. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to be a valuable addition to your company. PROFESSIONAL EXPERIENCE 51Talk PhilippinesOrtigas, Pasig City Homebased Online English TeacherFeb 2017 – Present Teach the English language to Chinese students online and evaluate their performance based on set guidelines Prepare and study the teaching materials before the lesson starts Conduct one-on-one video lessons with students within the prescribed time Provide corrective feedback and ensure that the students understand each lesson Create a lesson memo with the necessary feedback about the topics discussed Teletech MOA, Pasay City Customer Care Representative Mar 2016 – Sept 2016 Provide end to end customer service for Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet. Provides assistance in customer’s billing issue, plan inquiry and account management. Listen and understand why customer has called us and what matters to them Take full ownership to resolve customer queries and deliver what matters to the customer on the first call. Telus International Philippines BGC, Taguig City Customer Care Representative Feb 2015 – Jan 2016 Manage large amounts of incoming calls for a Telephone company in US Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Intercontinental Hotels Group (SC Reservations Philippines Inc.) Ayala Ave., Makati Customer Care Representative June 2012 – Sept 2014 Handle incoming calls from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service Provide assistance in enrollment of new members to the IHG Rewards Club Program, manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction. Colliers International Philippines Inc Ayala Ave., Makati Marketing Executive Mar 2010 – Mar 2011 Prepare and assemble materials for prospective client meetings Editing/Proofreading communication materials Collaborate with Research team for the news and online posting Collaborate with all the department for their marketing materials and portfolio IBM Daksh Business Process Services Phils. Inc. Mandaluyong City Customer Care Specialist June 2007 – Oct 2008 Provide assistance to customers in general inquiry and accessing back their account through live chat and email Making sure customers are fully verified before providing access to their account Investigates account activity and fraudulent activities EDUCATION University of Perpetual Help System-DALTA Las Piñas Bachelor of Science in Tourism ADDITIONAL SKILLS Software: Siebel CRM Experience with Microsoft Office – Word and Excel Basic knowledge in Adobe Photoshop Excellent communication skills with a focus on customer service 45WPM Typist