Argelly Ostria

ARGELLY OSTRIA SHOPIFY MANAGER/CSR/VIRTUAL ASSISTANT/LEAD GENERATOR PROFESSIONAL EXPERIENCE --Davao City, Philippines Video Resume SKILLS With a strong background in Data Entry and Lead Mining, using diverse tools, I possess valuable experience in email and chat support, particularly skilled in Zendesk and Hubspot. I am enthusiastic about collaborating with a client who recognizes and values my expertise, fostering mutual growth within their company. WORK EXPERIENCE Freelancing March 2022 - present Virtual Assistant Shopify Management Administrative Support Email Support/Management Customer Service (Phone, Email & Chat) Peak Support Global Enterprises Data Entry (August 2021 – March 2022) | Davao City, Philippines Lead Generation Answer incoming calls regarding Roadside assistance Email Management Send email to service providers for refund requests Calendar Management Respond to emails regarding Chargeback Logo Designing Shopify Management SOFT SKILLS Splace (February 2021 – February 2022) | Davao City, Philippines Mines leads using a specific too land transfer it to Honesty and Integrity google sheets Flexibility Verify if phone numbers are still active and is not in Time Management Attention to detail Accuracy Commitment Work Ethic DNC list using a specific tool EDUCATION University of Southeastern Philippines: 2010 - 2013 Bachelor of Science in Business Administration major in Business Economics