ARGELINE ONG
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PROFESSIONAL SUMMARY
Detail-oriented and highly organized professional with experience in customer service, sales support, and
telemarketing. Proven ability to manage client communications, handle administrative tasks, and support
business operations in fast-paced environments. Adept at virtual coordination, lead handling, and maintaining
accurate records.
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CORE COMPETENCIES
Customer Service Excellence • Verbal & Written Communication • Call Handling
Problem Resolution • Sales & Product Support • Customer Relationship Management
• Time Management • Team Collaboration • Professional Work Ethic • Attention to Detail • Calendar
Management
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PROFESSIONAL EXPERIENCE
Telemarketing Call Center Agent
Innovasia Manpower | 2023 – 2024
• Managed inbound and outbound calls while maintaining professional and courteous communication •
Addressed customer inquiries, concerns, and objections effectively
• Accurately documented customer interactions and call outcomes
• Met performance metrics while ensuring customer satisfaction
Product Specialist / Promoter
realme | 2021 – 2023
• Assisted customers by explaining product features and benefits clearly •
Delivered high-quality customer service to enhance brand trust and loyalty •
Handled customer concerns and provided appropriate solutions
• Supported sales targets through effective communication and engagement
Pharmacist’s Assistant
Cells Drugstore | 2017 – 2019
• Assisted customers with over-the-counter products and general inquiries •
Supported daily store operations and customer service activities
• Maintained organized inventory and a clean, customer-friendly environment
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EDUCATION
Tertiary -) — Computer Programming
Eastwoods Professional College
Senior Secondary -) — Accountancy and Business Management (ABM) MNHS
Camaya
Junior Secondary Education -)
MNHS Poblacion Mariveles Bataan
Primary Education -)
A.G. Llamas Elementary School Mariveles Bataan
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REFERENCES
Ms. Judy Ann Austria
Head Team Leader
Innovasia Manpower
Ms. Nica Alba
Senior Pharmacist’s Assistant
Cells Drugstore
