ARET EDEM-| www.LinkedIn.com/in/aretedem
SUMMARY
Results-driven administrative and customer service professional with 5+ years of experience providing efficient
office support and customer-facing services in both public and private sectors. Proven ability to streamline
operations, manage communication processes, and contribute to organizational goals. Adept in handling
administrative writing, reporting, problem-solving, and process management. Highly organized with strong
interpersonal and communication skills. Proficient in tools like Microsoft Office, Google Workspace, and project
management platforms.
EDUCATION
B.Ed Geography Education – Cross River, Nigeria
March 2005 - April 2009
WORK EXPERIENCE
French and English Voice-Over Recorder/Translator
Aug 2022 - Present
DeCastro Interpreters – Buenos Aires, Argentina (Remote)
● Voice Over Recordings (VORs): Provided professional voiceovers for various projects, ensuring clear
articulation and an engaging delivery tailored to target audiences.
● Translation: Translating written content between English and French, maintaining context, tone, and intent.
● Quality Analyst (Q.A): Reviewing and evaluating translations to uphold quality standards and ensure
consistency with client expectations.
● Data Validation: Verifying and validating language data for accuracy, relevance, and usability in projects
like software localization and AI development.
● Transcription: Accurately transcribing audio and video content, including creating precise text formats and
timestamps where required.
Monitoring and Evaluation Officer
Sep 2014 - Oct 2015
Human Support Services – Cross River, Nigeria
● Collaborated and developed activity calendars for Civil Society Organizations (CSOs), increasing reporting
efficiency by 20%.
● Skillfully provided technical support for CSO implementation, improving compliance with guidelines by
15%.
● Monitored progress and identified gaps, achieving a 10% improvement in meeting targets.
● Collaborated with state and national agencies to enhance project alignment by 25%.
● Managed data entry on the District Health Information Software (DHIS), reducing errors by 30%
and ensuring timely and accurate information flow.
Administrative Officer/P. A to the Managing Director
Feb 2013 – Sep 2014
Cross River State Tourism Bureau – Cross River, Nigeria
● Delivered administrative support, managing schedules, calls, and office operations, enhancing productivity
by 25%.
● Improved document organization and communication flow, reducing document processing times,
● Skillfully coordinated meetings, increasing team output by 15%.
● Drafted reports, memos, and meeting minutes, improving internal communication clarity.
● Directed phone calls to the correct departments, ensuring prompt responses and resolution.
● Handled all day-to-day tasks with professionalism.
Procurement Assistant /Financial Assistant
Apr 2012 – Feb 2013
Transcorp Hotels – Cross River, Nigeria
● Managed purchase orders and vendor relationships, decreasing procurement cycle times by 20%
● Increased compliance with procurement policies by 15% through accurate documentation and tracking.
● Conducted inventory audits, reduced discrepancies by 10%, and improved stock management.
● Conducted routine market surveys to compare the cost of products and also sourced for new vendors.
● Inspected goods brought into the hotel and vetted them alongside the purchase request to validate their
authenticity.
Office Administrator
Nov 2011 – Mar 2012
Smartgov.CRSG.LTD – Cross River, Nigeria
● Coordinated office operations and project support services, improving efficiency by 20%.
● Oversaw equipment maintenance, reducing downtime by 15% through timely repairs.
● Managed records and bookkeeping with 98% accuracy, ensuring smooth operations and compliance.
● Improved team coordination by 30% through efficient scheduling and activity organization.
Customer Care Representative/ SIM Agent
Aug 2010 – Sep 2011
MTN Calabar Connect – Cross River, Nigeria
● Delivered customer support, increasing satisfaction scores by 25% through timely issue resolution.
● Boosted product sales by 15% within the first quarter through customer outreach and relationship
management.
● Enhanced data accuracy by 20% during customer data uploads, reducing errors in customer records.
Front Desk Receptionist
Axari Hotels and Suites – Cross River, Nigeria
● Assisted guests, improving satisfaction rates by 20% through personalized service.
● Managed guest check-ins/outs, reducing wait times by 15%.
● Conducted night audits with 100% accuracy, ensuring seamless financial reporting.
Jul 2010 – Aug 2010
SKILLS
Communication Skills
Comprehension Skills
Data Entry
Managing administrative processes and workflow
Problem- solving
Reporting and Administrative Writing
Technical proficiency - Google Workspace, Microsoft Office, Slack, Discord, Microsoft Teams, Trello, Asana,
Monday.com
LANGUAGES
• English - Expert
•
French – Professional Fluency
CERTIFICATIONS
ALX Africa – Virtual Assistant Skills
In-demand IT Support Skills Training
Entry Level – Data Analyst Level 1
CyberSafe Foundation – Digital Literacy & Cybersecurity
IIDE -Digital Marketing Fundamentals
Geneza School of Design – UI/UX Design
International TEFL Organization – TEFL/TESOL Certification
•
Sep 2024
Jun 2024
Aug 2023
Aug 2022
Jul 2022
Jul 2022
Nov 2021
ICT Solutions for Africa – IT Training & Career Development
Oxford Examination in English as a Foreign Language
Jun 2009
Nov 1999
