Areo Olapeju Sarah

OLAPEJU SARAH AREO linkedin.com/in/olapeju -areo-nim-cln-2b972418 PROFESSIONAL SUMMARY: Customer Support Specialist with 3 years of experience providing client support, resolving inquiries, and improving user satisfaction in fast-paced environments. Strong background in handling email and phone support, documentation, and remote communication. Known for professionalism, clear communication, and strong follow-up. Adept at resolving issues efficiently while maintaining empathy and service quality. Reliable and proactive with a strong commitment to delivering excellent customer experience. PROFESSIONAL HIGHLIGHTS ✓ Strong communication and customer interaction experience ✓ Provide real time phone support to clients ✓ Resolve inquires with professionalism and empathy ✓ Skilled in email support, documentation, and follow-up ✓ Known for fast response times and high service standards ✓ Experience managing high-volume requests with accuracy ✓ Calm under pressure and solution-focused ✓ Quick learner with strong research and troubleshooting ability CORE COMPETENCIES Customer Support | Email Support | Live Chat Support | CRM Tools | Problem Resolution | Ticket Management | Communication | SLA Management | Documentation | Remote Collaboration | Conflict Resolution | Client Retention | Time Management | Service Excellence TOOLS & TECHNOLOGY Zendesk, HubSpot CRM, Microsoft Office, Google Workspace, Slack, Trello, Zoom, Microsoft Teams, PROFESSIONAL EXPERIENCE Customer Support Specialist | Dukeesha Couture| Lagos, Nigeria | 2022 – 2025 ✓ Served as the primary liaison for business clients including fabric suppliers and distributors ensuring timely resolution of order, delivery, and invoicing inquiries ✓ Provided support via calls, texts, social media handles and emails; handling high-volume requests with professionalism and empathy ✓ Managed client accounts using CRM tools like Hubspot and google workspace ✓ Created automated tracker on google sheets to track inventory and for bookkeeping ✓ Delivered onboarding support to new B2B clients, guiding them through product catalogs, pricing structures and ordering systems ✓ Maintained a 95% client satisfaction rating through proactive communication and consistent follow up Librarian | Lagos State Judiciary | Lagos, Nigeria | 2020 – 2025 ✓ Responded to daily inquiries from staff and legal professionals through email, phone, and in-person communication, ensuring timely and accurate support ✓ Delivered professional assistance and resolved access issues to confidential case files and legal documents ✓ Maintained strong follow-up and communication with internal teams to ensure timely task completion ✓ Documented user requests and maintained accurate records for accessibility and transparency ✓ Identified recurring access issues and collaborated with IT to implement long-term solutions Volunteer Librarian | Simeon Adebo Library | Abeokuta, Nigeria | 2019 – 2020 ✓ Assisted library users by responding to information requests and providing guidance ✓ Provided remote support for cataloging and user access to digital materials ✓ Delivered quality service through prompt communication and professional assistance Library Intern | University of Ilorin Library | Ilorin, Nigeria | 2017 ✓ Supported students and staff with technical inquiries and information access ✓ Managed support requests and maintained organization within academic digital systems Library Intern | Nimbe Adebimpe Library | Abeokuta, Nigeria | 2016 ✓ Assisted with user support during daily operations and helped resolve access challenges ✓ Managed documentation and provided administrative support to staff EDUCATION B.Sc. Library and Information Science | University of Ilorin | 2018 CERTIFICATIONS Introduction to Data Analysis Using Excel | Coursera | 2025 Fundamentals of Human Resources | Alison | 2021