Archielynne Alos

I have been working in the call center industry since 2004, specializing in Customer Service- Voice, LiveChat since 2013. My job now as Universal Agent for IHG Hotels & Resorts requires 100 percent accuracy especially in the hotel reservations concerns, resolving concerns of IHG Rewards loyalty program members, familiarity with the processes and guidelines, and being knowledgeable in all IHG hotel services, brand standards & hallmarks of each hotel brand. Also, we work with minimum to zero supervision. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

My BPO work experiences helped me become a very flexible, trainable, quick learner, open-minded, multi-skilled, and keen to details, person. I am reliable with no issues in attendance and adherence and never violated any company policies. I know basic computer operation & basic computer applications, and some basic troubleshooting steps on internet connectivity. I am open to another part-time job should be given an opportunity.