Archie Surio

I’m Archie, a customer support and operations specialist with over 16 years of experience helping teams and clients feel supported, heard, and organized. My career has taken me through BPO, healthcare, sales, and procurement, but no matter the industry, my focus has always been the same: clear communication, thoughtful problem-solving, and making sure things run smoothly behind the scenes.

Now working full-time as a freelancer, I carry that same energy into each project I take on. I track time carefully, invoice transparently, and stay focused on what matters most to each client. I understand the importance of trust and consistency, especially in remote work, and I make it a point to communicate clearly and follow through reliably.

What drives me is the opportunity to make someone’s day easier—whether that’s a client who needs a quick resolution, a teammate who’s juggling multiple tasks, or a business owner trying to streamline operations. I believe in showing up with kindness, staying curious, and doing the work with integrity.

If you’re looking for someone who can bring order to the chaos, communicate with heart, and keep your operations running smoothly, I’d love to connect.