Archie Lorenz Plaza

Archie Lorenz Plaza -(- Consolacion Cebu EDUCATION College Golden Success College Bachelor of Science in Secondary Education (BSED) ~ majoring in Math 08/2020 - 2023 SKILLS • • • • • • • • • • • • Computer literate in MS Application (Word, Excel, PowerPoint) Effective communication skills Knowledge retention and recall Strong organizational skills Learning proficiency Problem solving and troubleshooting Close attention to detail Ability to stay calm and handle pressure Willing to be trained Flexible in shifting schedules Outbound/Inbound Call Handling Validate accurate information An experienced call center employee seeking a role where my knowledge and skills could be used in a vigorous work environment. Extremely dedicated individual who demonstrates dynamic work ethic in which I can bring this keen sense of dedication in your progressive company and to achieve excellence through enhancing my capabilities by using the knowledge and pre-experiences I gained towards the growth of the organization. EXPERIENCE BackOffice/Inbound/Outbound Customer Service Associate and Live Chat Representative Concentrix Philippines | 11/2014 - 5/2023 • Resolve weekly customer inquiries via phone, chat, and email, consistently hitting required targets. • Help customers with disputes, queries, billing issues, account education and troubleshooting. • Validating and assisting customer’s eligibility, requirements, and other needs that they are taking advantage of from an offer. • Making sure all customer’s concerns are resolved so they will not be calling back with the same issue or providing them options how they can do it on their end even offering an extra mile to follow-up with them what are the next steps that needs to be taken so they could be satisfied with the service.