Archelea Tuaño

 ARCHELEA D.C. TUAñO Address : 6 Osmeña St., SFDM, Quezon City Email :-Mobile :- Objectives: To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement. Employment History ------------------------------------------------------------------------------------------------------------------------------- Previous Position : Customer Care Representative in Sitel Philippines Inc. (Jan 2009 –July 2011) : Risk Operations Analyst In JPMorgan Chase & Co. (Aug 2011- Jan 2012) : Customer Care Representative In Alorica Pacific Rim Inc.(March 2012-June2013) : Customer Care Representative in Teleperformance Inc. (October 2013-February 2016) : Junior Property Specialist in Eton Properties Philippines Inc. (May 2016-July 2016) : Customer Service Representative in Teleport Business Tech. Solutions (October 2016-August 2018) Current Specialization : Communications / Public Relations / Escalations /Customer Service Highest Education : UnderGraduate /Bachelor’s Degree in Nursing Years of Experience : 8 years ------------------------------------------------------------------------------------------------------------------------------ Experiences in BPO Customer Care Representative, Inbound Calls Customer Care Representative, Email Support Customer Care Sales Representative, Up-Sell Inbound Calls Customer Service Representative, Chat Support Experienced IP-Relay Calls Telephone Banker , Inbound Calls Telephone Banker, Escalations Case Managing while Taking Inbound Calls Case Manager, Escalations Case Manager, Outbound Calls Case Managing of Colleague’s Service Request Experiences in Real Estate Accumulate online leads coming from Lamudi Tracks and records of leads for master file Makes initial contact once client made an inquiry Sets appointment for client meeting Prepares property/site for client tour Communicates with the client for their insights/feedback Accepts recommendation and proposal from client Informs client what documents are needed for booking and reservation Creates memo/proposal to be submitted to higher management Makes a constant tapping to clients to make sure that we are interested to help them get a property Skill Years Proficiency --------------------------------------------------------------------------------------------------------------------------- Multi-Tasking Skills 8 Intermediate Typing Skills 8 Intermediate Communication Skills 8 Intermediate (experienced IP-RELAY) Languages (Proficiency : 0= Poor – 10 = Excellent) Language Spoken Written ------------------------------------------------------------------------------------------------------------------------------- English 8 8 Tagalog 10 10 Gained professionalism and friendly environment with dealing with the client, management and associates Deliver satisfying customer service and build customer relationship and loyalty Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities by closing the sale and placing the customer's order through the computer system. Identify, research, and resolve customer issues using the computer tools, striving for a onecall resolution to create a positive outlook for the company. Trained to complete a task correctly to maximize time given (typing, email, call logs). Making a concrete decision to satisfy clients procedure, customer needs, and policy standards. Developed a sense of urgency and adpation on changing environment based on clients, industry challenges. Educational Background ----------------------------------------------------------------------------------------------------------------------------- Under Graduate / Bachelor’s Degree of Nursing Institute / University : Our Lady of Fatima University, Valenzuela City - High School Diploma College : Siena College , Quezon City Batch- Grade School Diploma College : Siena College , Quezon City Batch- Personal Particulars & Preferences ------------------------------------------------------------------------------------------------------------------------------- Date of Birth : 4 December 1989 Nationality : Filipino Gender : Female Status : Single Additional Info ------------------------------------------------------------------------------------------------------------------------------- Career Objective : I want others to see the versatility of my skills but still willing to learn. I want to know my limits and to aim for the betterment of my career. Showcase my knowledge, and apply it and to furthermore develop it so that I could be a productive employee. Experiencing many things will surely make me more competitive but in a healthy and friendly environment. References ------------------------------------------------------------------------------------------------------------------------------- Name: Ian Paul Balangue Company: Teleport Business Tech Solutions Inc. Position: Sales Coach Contact Number:- Name: Patricia Jhoanna Del Rosario Company: TMA Homeschool Position: Academic Advisor Contact Number:- Name:Jeff Santos Company: Teleport Business Tech Solutions Inc. Position: Direct Team Lead Contact Number:-