Archana Vijayan

Archana Vijayan A sales enthusiast from an ecommerce background. A go-getter, responsible and hardworking professional with a keen interest to learn & grow. -- WORK EXPERIENCE Sr. Sales & Operations Manager Thingbits Electronics Pvt Ltd.,Mumbai 08/2019 - 02/2020, Mumbai, India Thingbits electronics is an e-commerce company for DIY electronics for education and development purposes. India Achievements/Tasks linkedin.com/in/archanavijayan- SKILLS Inside Sales Operations Customer Service Content Management My roles and responsibilities included: Facilitating a smooth flow of day to day operations such as order processing, order tracking and payment flows,product purchases and tracking. Responding to customer queries in a timely manner over calls, emails and whatsapp.Assisting in stock check and and ensuring order fulfilment.Assisting bulk requirements of clients such as companies,educational institutions,resellers and individual buyers.Handling inside sales both website sales and offline purchases and handling walkin customers.Handling key accounts and providing regular updates on product stock and prices.Overall I had worked to improve the customer experience and facilitate a smooth flow of inside operations and improve the sales and business development activities. ORGANIZATIONS Circuitects Electronic solutions Pvt ltd, Bangalore (05/2016 - 05/2019) Social media marketing LANGUAGES English Native or Bilingual Proficiency Hindi Native or Bilingual Proficiency My roles and responsibilities included: Operations -Order Processing (Domestic and International),Inventory management (Updating and Preparing Requirement lists),Monitoring the imports and exports (Procurement of components and Orders dispatch)Keeping track of customer requirements (Trending products)Client management -Sales and development activities, Scheduling meetings with prospective clients,Lead generation and follow upCustomer Support - All store purchases (In house Store pickups),Handling Technical queries over emails on Fresh desk and other platforms,Handling customer calls general and technical.Content management- Product descriptions (Company website and Product webpages),All write ups for events participation (Maker Faire) ,Taking images of Products as well as videos related to Product Designing banners and webpages for ProductsMarketing -Managing Product campaigns (Crowd Supply),Posting on Social media (Facebook and Twitter),Contacting Media outlets (E-magazines and journals),Data collections for prospective target clients,Collecting data related to competitors as well as sellers of similar products in our market Tamil Professional Working Proficiency CERTIFICATES Malayalam Digital Skills: RETAIL (Accenture) Full Professional Proficiency INTERESTS Digital art Writing Cooking Singing Travelling Google Analytics for beginners The fundamentals of Digital Marketing Google My business Basics EDUCATION BBM - Bachelor of Business Management (2011) Bharathiar University MBA- Master of Business Administration in Technology Management (2014) Anna UNIVERSITY