Arcelie Amora

ARCELIE B. AMORA ARCELIE AMORA, RN “Strength and Growth comes only through continuous effort and tussle” ABOUT ME: I’m a palliative and hospice home care nurse here in the Philippines, that deals with different patients from newborn to the elderly. My experience as a private nurse offered services to patients of all ages for various time frames to restore their independence and live an active, safe lifestyle; this made my skills competitive enough to handle task under pressure, and have taught me responsibility, accountability and be more independent as individual. I also have prior experience working remotely as medical virtual assistant. As an employee, I am confident that I can be flexible in any situation. I am dedicated, and reliable in coordinating with the team and have the ability to work with minimal supervision. I spend my free time with my daughter, parents, visit some friends, I love to do karaoke with friends and visit the beach as much as I can. With my skills and knowledge, I believe that I can be the best candidate that you’re looking for. Healthcare Virtual Assistant Skills: Chart management Preparation of charts Updating Charts Prior authorization Pre-authorizations Uploading of charts from Updox to EMR such as Practice Fusion Phone Calls Scheduling Appointments/Confirming Appointments Calling patient for instructions/reminders on medications Triage Phone answering service Medical Records Sending medical records request through faxes or phone calls Responding to medical records request Specialization: 1. Customer service 2. ICD 10/CPT 3. Insurances Verifications 4. Medical Claims/Billing 5. Utilizations 6. Patient Scheduling 7. Chart management Software/App Used: Cerner Vonage Power Chart E-clinical Works Cerner DrowZ Practice Fusion Navinet X-lite Professional Work Experiences (Recent) Private Duty Nurse & Reliever OHN Nurse Life Partners Home and Hospice Home Care Inc Address: Buhangin, Davao City Period: 2017 – Present (On Call) Roles: As Palliative care nurses must often strike the balance of alleviating the symptoms and pain of the patient without over-sedating them. We also provide important emotional support to the patient and their family, and often educate those involved regarding new ways to manage symptoms. Services Provided: Diabetes care Traumatic brain injury care Medication and insulin administration Wound care Hospice care Tube feedings Tracheotomy care Catastrophic injury care Pulmonary injury care Monitoring medical status changes of patients Cooking for patients Cleaning for patients Homemaking services Providing various other daily living activities Reporting to family doctor time to time or to palliative doctor. Medical Virtual Assistant/Administrative PracticeMax Inc. Period: July 07 - 2016 to July 12- 2017 Address: 9382 East Bahia Drive Suite B 202 Scottsdale, AZ 85260 About the Company: Provides revenue cycle management and technology services for medical practice management and clinical operations in the United States. The company offers solutions in the areas of billing and collection, coding, compliance, financial, practice management, satisfaction research and consulting, marketing/patient engagement, contracting, business intelligence, and electronic health record software aspects. It provides its solutions to hospital-based practices, office-based practices, senior living markets, accountable care organizations/medical homes/integrated delivery networks, school districts/special education providers, regional extension centers, freestanding clinics and urgent care centers, healthcare providers, health systems and agencies, and industry professionals, as well as medical billing companies, consultants, coders, and practice managers. Responsibilities: Clinical Support Staff Managing Medical data/ Patient data from the HER system. taking and distributing messages organizing and scheduling appointments organizing and coordinating meetings handling inquiries and incoming work requests reviewing files and medical records to answer requests for information checking and distributing documents receiving, sorting and distributing incoming mail maintaining filing systems compiling records Immunizations photocopying, redacting, scanning and faxing preparing and sending Fax to patient Prior-Auth Analytical Data (Medical) Team Leader: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Skills: knowledge of relevant software applications including MS Office proficient in use of email and internet good numeracy skills accurate keyboard skills knowledge of office management systems and procedures knowledge of administrative procedures knowledge of basic accounting procedures Key Competencies organizational and planning time management skills and the ability to prioritize work data management attention to detail and accuracy problem-solving adaptability customer service orientation team work communication skills - verbal and written confidentiality Application/ Systems Use: Remote Desktop CRMS Hospital Systems ( E-Clinical Works, PowerChart) Cerner Excel Adobe/PDF Dropbox Powerpoint Business Skype Goto Meeting Apps Google Drive/Gmail Email Outlook Maxcode Systems - Medical Systems RD web Insurance Verification Specialist Sleep Circle Address: Eantontown, NJ Period:- Roles: Calling different insurance companies ( Cigna, Humana, BCBS, Horizon, Medicare, Aetna etc) to verify its eligibility and benefits , identify if its HMO, EPO and PPO network. Responsibilities: verifying patient insurance coverage ensure necessary procedures are covered by an individual’s provider. Entering accurate data into the system update patient benefit information in the organization’s insurance system. verify that existing information is accurate. Verify if its IN and Out of network, Copay and Out of pocket. Virtual Business Operator Good Source Business Financial Services INC Period: May 2012 – May 2013 Address: 128 Luisa Street, Corner Kasoy, Juna Subdivision Matina Davao City About the Company - Providing Australian Financial Planning Practices with reliable Back Office operations and improved compliance at a significantly reduced cost. Responsibilities: Paraplanning Trainer of Annual Financial Statement Process/Annual Review Answering Insurers Survey Outbound calls to multiple companies Computer works ;Windows Updates Excel Spreadsheets, PowerPoint, MS word, PDF Maintain Accuracy and Process compliance Task Early Completion and Client Satisfactions Email Support and verifications Maintaining Confidentiality of the Client’s DATA/Record Keeping Client Personal Record and Financial Status/Assets Keeping accurate entry of figures and files Reviewing for Any Medical Loadings and Exclusions for the policy Noted Clients Health Status and Record of Past Medical History. File Handling, Encoding Transcribing of DATA Excellent English communication skills (written and verbal) Investment Research /Telephone Handling | Time Management Email Management/Filtering Setting up Auto responders (Aweber, Mailchimp) Booking appointments with clients Following up with clients/customers (sending thank you and happy birthday emails) Receptionist duties (answering occasional calls) Calendar Management and File Management (organizing files using Dropbox etc) Database building and Managing Emails (eg. updating email or contact lists on your CRM) Research on certain topics for blogposts, newsletters or others Transcription (transcribing voicemail, video or audio, podcasts etc.) Taking down minutes of meetings Creating basic reports (reports on weekly tasks, deliverables, sales) Preparing Slideshows (Powerpoint Presentations) Liaison between you and other team members and Recruitment (source for other team members like writers or graphic artists Filter and reply to Company Clients Emails Participating in discussion forums or Suggestions for Improvement Skills: Data Entry (typing and entering data into forms, editing current information, proofreading text and updating databases.) Desktop Publishing ( creating books, brochures, business cards, calendars, envelops, letterheads, logos, magazines, menus, name tags, newsletters, postcards, price lists and even websites. MS Word, MS Publisher) Good Written and verbal Communication Skills ( Asset to the company, attention to details, fast thinking, fix meetings, create schedules, make appointments and relay messages Excellent Writing skills (email and instant messaging.) Typing (60 words per minute, transcription work ,taking client's audio content) Computer Skills (excellent computer skills, maintenance, technical skills) Organization (Good organizational skills, time management, and always for additional tasks) Application/ Systems Use: Desktop CRMS Excel Adobe/PDF Dropbox Powerpoint Business Skype Goto Meeting Apps Google Drive/Gmail Email Outlook Insurance Companies website ( CommInsure, Axa, etc) Financial Advisors Log-in Systems Clinic Nurse Manager Biological Homeopathic Medical Center Period: May 2011 – May 2012 (Part time to full time) Address: SAIT Corner, La Viña Street Valencia City Bukidnon About the Company: Homeopathy is that life is fundamentally a bio-electric phenomenon, with various groups of cells vibrating in sync with each other; disease is essentially a bio-electric disturbance (viruses/bacteria can attack an individual only if there is such a disturbance) - Homeopathic remedies act on the same plane as disease, bringing about a bio-electric stability (health). One may ask why such minute doses of medication are used - Homeopathy is not concerned with a physiological response, but in mainly stimulating the natural healing processes of the body to bring about a remission of disease . Responsibilities: Assessment - ability to do a thorough patient physical assessment is a very important skill for Communication Time Management and Delegation Physical Demands and functions as nurturer, comforter, provider “mothering actions” of the nurse provides direct care and promotes comfort of client Teacher – provides information and helps the client to learn or acquire new knowledge and technical skills encourages compliance with prescribed therapy and promotes healthy lifestyle Counselor and focuses on helping a client Encourages the client to look at alternative behaviors recognize the choices and develop a sense of control. Change agent- initiate changes or assist clients to make modifications in themselves or in the system of care. And Client advocate- involves concern for and actions in behalf of the client to bring about a change. Researcher – participates in identifying significant researchable problems participates in scientific investigation and must be a consumer of research findings Research process, language of research, a sensitive to issues related to protecting the rights of human subjects. Provides expert care to individuals, participates in educating health care professionals and ancillary, acts as a clinical consultant and participates in research. Skilled at making nursing assessments, performing P. E., counseling, teaching and treating minor and self-limiting illness. Provides prenatal and postnatal care and delivers babies to woman with uncomplicated pregnancies. Inventory Skills IV Therapist Medication Administration (injection: intramuscular, subcutaneous or intradermal) Drug Awareness (The 5 Rights of Medication Administration) Administration of blood and blood product Airway Management - assist the patient with communication, Listening and Observant Skills Applications/Systems Use: Inventory Systems Email Outlook Quickbooks Powerpoint Excel PDF Microsoft Google Drive Tracker