ARC KEVEN S. AZUELA-Skype: live:elevenwinds
EMPLOYMENT
I.
Remote Virtual Assistant at UPWORK
Various Data Entry and Admin Assistant roles
Dates Working: April 2019-Present
Work Duration: 4yrs 10mos
Location: WFH (based in PH but have worked with companies from US and AUS)
▸ Provided comprehensive administrative support to clients across multiple sectoral projects;
▸ Facilitated communication with C-suite level partners and esteemed clients;
▸ Managed company orders, invoices, and receipts for client accounts and partner suppliers;
▸ Oversaw selected suppliers and providers throughout the order-to-invoice process;
▸ Liaised with project supervisors to ensure timely client requests and updates;
▸ Managed incoming supplier calls via VOIP or the 3CX web and iPhone app.
II.
Sutherland Global Services
Customer Service Representative
Dates Working: April 2013-May 2014
Work Duration: 1yr
Location: Davao, PH
▸ Provided customer service, managed accounts, and resolved issues efficiently to satisfaction;
▸ Met sales quotas, maintained confidentiality, and retained customers effectively;
▸ Processed sales orders, account creation, and upgrades;
▸ Maintained an average handling time (AHT) of 10 to 12 minutes per customer interaction.
EDUCATION
CENTRAL MINDANAO UNIVERSITY
Bachelor of Science in Agriculture
SKILLS
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Social media management (Certified)
MS Word and Excel
Gmail Suite and Outlook
Google web search to Sheets data entry
CRM Sales IQ and Zoho (ERP)
Voice (VOIP) communication
Email marketing
Price haggling
Invoice creation at Xero
Leads prospecting and Outreach
Test of English as a Foreign Language (TOEFL) Passer
Bukidnon, PH
Completed
