Aravinda Ganesh

Aravinda Ganesh - -  Dublin, Ireland  LinkedIn (I hereby consent to the processing of this CV and the personal data contained within, by anyone who receives this document for the sole purpose of considering my application for employment opportunities, in accordance with Article 6.1(a) of GDPR (EU) 2016/679.) WORK EXPERIENCE TikTok June 2023 – Aug 2023 Program Management Consultant Intern Dublin, Ireland  Collaborated with cross-functional teams to identify and resolve complex business issues, ensuring alignment with the client expectations.  Documented key decision points and outcomes for leadership, enabling effective resolution strategies.  Designed and implemented strategic SMB program insights with sales and operations teams, using dashboards to deliver real-time performance insights and drive optimization. IVY Mobility Solutions Ltd. Aug 2020 – Sept 2022 Business Analyst Bengaluru, India  Analyzed stakeholder requirements and complex business demands, translating them into clear and detailed functional documentation to guide the development and QA team throughout the project life cycle.  Served as a liaison between business leaders, IT and development teams to refine the GTM solution and incorporate features based on internal and external demands.  Played a pivotal role in validating test cases for the QA team, overseeing User Acceptance Testing and functionality checks to ensure high-quality deliverables.  Managed sprints, epics, and user stories in JIRA, grooming the backlog and refining the product roadmap leading to 70% reduction in issues, improving the transparency of the team by 25%.  Maintained BI dashboards and reports, providing actionable insights on solution performance, which led to increased product adoption and a measurable revenue uplift for a major Fortune 500 FMCG company.  Facilitated weekly scrum meetings with stakeholders to gather feedback, prioritize requirements, and drive continuous process improvements, ensuring alignment with business goals and efficient solution delivery. Cognizant Sept 2019 – July 2020 Support Analyst Coimbatore, India  Provided L2 remote support for technical issues related to Office-365 and Exchange, maintaining a 95% Customer Satisfaction rate over the tenure.  Streamlined troubleshooting procedures for all the IT support tickets, reducing customer resolution time by 10% across all projects.  Developed adeptness in managing escalations through hands-on experience and resolution strategies, enhancing customer satisfaction and retention.  Diagnosed and addressed IT issues adeptly to ensure seamless functionality for internal stakeholders and also helped in reporting the performance of the team with the issue resolution. Mobisy Technologies Jan 2019 – June 2020 Product Analyst Intern Bengaluru, India  Generated and delivered reports to FMCG principals, offering valuable insights to enhance shelf visibility and drive product sales.  Contributed to improved brand visibility and increased sales revenue through data-driven recommendations.  Gained insights into the development of the image recognition module in the B2B application and implemented process changes for improved efficiency. EDUCATION Maynooth University March 2024 M.Sc. in Business Analytics Kildare, Ireland  Obtained a 2:1 honor  Boosted environmental awareness via the EU-funded Res4city project, co-designing an initiative implementing measures to enhance online learning and interest in sustainability CERTIFICATIONS, SKILLS   Certifications: IIBA: Business Analysis Foundation; PowerBI; Product Management: Building a Product Roadmap, Root Cause Analysis Skills: Strategic planning; Communication; Business Development; Stakeholder Management; Agile Methodologies; Problem Solving; Adaptability; Time Management; MS Office; PowerBI