Arafat Male Simbwa

I have hands-on experience in both email marketing and customer care services, developed over two years of working in a fast-paced support environment. In customer care, I specialized in handling inquiries and resolving issues through email and social media platforms, ensuring high levels of customer satisfaction and timely communication. In email marketing, I contributed to crafting targeted email campaigns, responding to customer engagement, and analyzing campaign performance to improve open and response rates. My combined skills have helped strengthen customer relationships, enhance brand loyalty, and support overall business goals.