A racilie L. D imaano-
0915 -
Professional Experience
Standing Desk Nation
Customer Service and Fulfillment Manager
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January 3, 2018 – October 16, 2018
Answering phone calls, emails and live chats.
Processing customer orders.
Placing and tracking orders with vendors.
Communicating with vendors.
Managing returns and exchanges.
Drafting quotes and invoices.
Helping track and record all activity in Asana.
Property Company of Friends, Inc. (Profriends) March 13, 2013 – January 2, 2018
Account Specialist (Vertical and Horizontal)
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Closely coordinated and led the accredited sales group through constant meetings
and follow ups.
Motivated sales agents by recommending and constructing attractive buyers and
agent promos.
Mediated in agent’s differences to ensure that a harmonious relationship is kept.
Monitors sales report daily.
Implemented sales policies.
Planned out Sales Awarding and reward system for agents.
Ensured integrity and safety of all marketing files and records.
Monitored commissions related items so agents and provided report for Sales.
Dell International Services, Philippines
Tenet - Customer Service Senior Representative
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February 20, 2012 – March 11, 2013
Produced and submitted claims to insurance companies.
Coordinated with the health care insurance companies & healthcare providers to get
a claim processed and paid.
Reviewed and appealed unpaid and denied claims.
Verified patients’ insurance coverage.
Answered patients’ billing questions.
Handled collections on unpaid accounts.
Managed the facility’s Accounts Receivable report.
June 1, 2006 – July 15, 2011
Natrapharm-Patriot Pharmaceuticals
Medical Representative
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Responsible for ensuring that monthly sales targets are met.
Identified and established relationship with key people in hospitals, pharmacies and
drugstores within my area of responsibility
Gave presentations to doctors and staff by means of having roundtable discussions,
dine-outs and general meetings.
Distributed information about the company’s products, costs, effects of drugs and
others.
Planned and conducted activities such as client servicing, sponsorship of clients’
programs, trainings and R&R to strengthen long term professional relationship and
encourage prescription of the brand.
Ambergris Solution Inc.
Inbound Sales Representative - Dell Computers
October 14, 2004 – February 2006
ACHIEVEMENT HIGHLIGHTS
Dean’s List Scholar: Second, Third and Fourth Year
Passed Civil Service Examination
Licensed Real Estate Broker: License Number -
EDUCATIONAL BACKGROUND
1998 – 2002
Business Administration
Major in Marketing
New Era University
Diliman, Quezon City, Philippines
1994 - 1998
Secondary Laboratory School
University of the East
C.M. Recto, Manila, Philippines
1988 – 1994
Primary
Francisco School
Baesa, Quezon City, Philippines
REFERENCE
Marita Chielo Aguirre
Customer Relations Unit Manager for Bellavita Land Corp
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