Ara Viera Santos

ARA VIERA SANTOS 514 Francisco St., Maybancal, Morong, Rizal 📧-| 📞- 💼 Remote E-Commerce Virtual Assistant | 💻 Digital Operations Specialist | Open to Remote Work PROFESSIONAL SUMMARY Detail-oriented and highly dependable E-Commerce Virtual Assistant with over 11 years of experience supporting e-commerce stores, entrepreneurs, and digital teams. Expert in managing online operations, customer support, SEO content, inventory tracking, and digital communications. Skilled in tools such as Shopify, Amazon Seller Central, Google Workspace, Canva, and AI platforms. Adept at handling remote workflows, managing teams, and providing general VA services including inbox/calendar management, online research, and data entry. Currently seeking a remote VA opportunity that allows me to deliver value while supporting my family as a hands-on mom of three. KEY SKILLS & EXPERTISE Multi-Platform Store Management (Shopify, Shopee, Lazada, Amazon, Etsy, Carousell, Trade Me) Product Research, Listing Creation & SEO Optimization AI-Powered Content Writing (Titles, Meta Tags, Descriptions) Amazon A+ Content Creation & Account Health Monitoring Order Fulfilment & Inventory Management (Manual & via Platforms) Customer Service & Dispute Resolution (Chat, Email, Reviews) Invoicing, Reconciliation, and Xero Accounting Support Basic Graphic Editing (Background removal, resizing) Task Delegation, SOP Creation & Peer Training Tools: Sellerise, Xero, Canva, Google Workspace, ChatGPT RECENT EXPERIENCE E-Commerce Virtual Assistant / Operations Lead Eddelux Pte. Ltd. / All Creative Enterprise Pte. Ltd. (Singapore-based) 📍 Remote | February 2014 – May 31, 2025 Managed day-to-day communication across multiple e-commerce platforms including Shopify (2 stores), Lazada (3), Shopee (2), Carousell (2), Etsy, Trade Me, and Amazon (US, CA, MX, AU, UAE, UK). Handled all buyer inquiries and support tickets via chats and messages, providing timely solutions and top-rated service. Created and maintained optimized product listings for wristwatches, straps, clocks, and accessories across multiple platforms including Shopify, Amazon, Etsy, eBay, Linnworks, BigCommerce, Benabe, and Magento. Conducted product research, sourced images, edited them (background removal, resizing), and wrote SEO-rich titles and descriptions for organic Google ranking. Used AI tools (e.g., ChatGPT) to generate high-performing content, meta titles, page URLs, and Amazon A+ content for product pages. Monitored Amazon account health daily, managed violations, filed appeals, and maintained positive seller performance. Managed Amazon feedback/reviews, offered proactive refunds/replacements when needed, and handled Sellerise reimbursements. Collated monthly invoices, bills, payouts, and sales reports for accounting. Entered billing records in Xero and coordinated with finance. Took over manual fulfillment and inventory processes after the discontinuation of Anchanto OMS—created shipping labels, monitored stock, and processed orders across platforms. Delegated tasks to team members and trained staff on procedures, especially for tools and workflows they were unfamiliar with. PREVIOUS EXPERIENCE End-to-End Bid Support Specialist IBM Global Process Services 📍 Eastwood, QC | Feb 2012 – Mar 2013 Customer Service Associate Convergys 📍 Sta. Cruz, Manila | Apr 2011 – Feb 2012 Marketing and Research Assistant Ateneo Center for Continuing Education 📍 Makati City | Aug 2009 – Feb 2011 Email Marketing Specialist / Tech Support AICOM Solutions 📍 Ortigas, Pasig City | Dec 2008 – May 2009 Project Coordinator Education Outreach through eLearning 📍 Sta. Cruz, Manila | Aug 2006 – Nov 2008 EDUCATION Bachelor of Science in Clinical Psychology Polytechnic University of the Philippines 📍 Sta. Mesa, Manila | SY 2002 – 2006 AVAILABILITY ✅ Ready for full-time or part-time remote opportunities 👩‍👧‍👦 Seeking work-life balance as a dedicated mom of 3 🌐 Open to freelance, contractual, or permanent roles