Ara Dominique Aysip

Ara Dominique Aysip EXPERIENCED IN CLIENT/PRODUCT SERVICE Positive, upbeat and experienced customer service & product specialist, bringing 6 years of customer-facing experience in fast-paced settings, executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Contact Phone:- Experience October 2020-December 2022 Tactical Back Office - Seeley Medical (Ohio, USA) Email:- Customer Service Representative (Remote) Assists elderly patients with enthusiasm to confirm monthly recurring orders placed via email, online & by telephone. Address: Answers promptly product-related questions, feedback and complaints. Performs well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Helps the department in training new team members assigned to the same role until fully capable to work on their own, 124 Purok 6, Brgy Burgos San Antonio Zambales, Philippines Core Qualifications Team player Sales-driven November 2019-June 2020 TPG TELECOM - Ortigas, Pasig City, Philpippines Retention Specialist (Level 2) Computer literate Dealt with customers regarding cancellation requests, analyzing root cause of their intent to cancel the service. Negotiated necessary deals & offers using effective communication & step multi-tasker creative thinker by step solutions. sent approvals to management for tracking & documentations. flexible Excellent attention to detail Energetic work ethics Excellent oral & written communication skills May 2017-November 2019 TPG TELECOM - Ortigas, Pasig City, Philpippines Customer Service Representative (Level 1) Oversaw customer account inquiries, accurately providing information to resolve service complaints & guarantee customer satisfaction, enthusiastically anticipating & catering to customers needs & capturing timely resolution to drive client retention. Certification Finishing Course for Call Center Agents and English Proficiency TESDA-SKILLWORKS Training Center May 4-15, 2015 May 2016-February 2017 Concentrix - SM Cyberwest, Philpippines Customer Service Representative (Level 1) Oversaw customer account inquiries, accurately providing information to resolve service complaints & guarantee customer satisfaction, Performs well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Accomplishments Customer Service Excellence 2019 Awardee for TPG Customer Service Team Language English Education 2016 Bachelor of Secondary Education Majoring English New Era University - Quezon City, Philippines Passed the Licensure Examination for Teacher in March 2017