ARA CHARLENE
ICBAN RN
CERTIFIED HVA
OBJECTIVE
PROFESSIONAL
SKILLS
Client Services
Email handling
Calendar management
General administrative support
SEO and Citation tracking
Internet research
Lead generation
File and documentation
management
Recruitment
Social media strategy
Digital Advertising
Content Writing
Marketing
Project management
Layout design
Market research
I am a nurse by profession with diverse work experience related to fields of
Client Services, Healthcare, Human Resources, and life and non-life
Insurance.
WORK EXPERIENCE
INSURANCE AGENCY REPRESENTATIVE
GEICO Insurance | November 2019 - Sep 16 2020
Maintain electronic and paper records
Help policyholders settle claims
Handle policy renewals
Customize insurance programs to suit individual clients
Create graphic design for monthly email campaign
SOCIAL MEDIA MANAGER
PERSONAL SKILLS
Reliable and professional
Organized
Team player
Fast learner
Motivated
Belle Fever | May 2019 - October 2019
Developed a social media strategy to increase the following of the
company website.
Provide Digital Advertising Services - Graphic designs for banners,
social media posts, marketing materials.
Write contents for website and company pages promotional and
product posts.
Schedule promotional posts, articles, engagement posts, blogs into
business pages.
EDUCATION
Hello Rache Healthcare Virtual
Assistant Certification
HIPAA Certification
BS Nursing - Family Clinic
Colleges 2008
PHYSICIAN RECRUITER
24/7 Call-a-Doc | November 2017 - July 2019
Facilitates physician recruitment.
Coordinates the physician recruitment interview and selection process.
Serves as a key partner responsible for onboarding and orientation of
new hires.
WORK EXPERIENCE
CONTINUED
MARKETING ADMINISTRATOR
HC Development | October 2017 - May 2019
Managed social media accounts
Manage client CRM
SEO and Citation tracking
Reach out to prospective clients via mail merge.
Led generation marketing campaign
INSURANCE CLAIMS OFFICER
QBE Insurance | February 2013 - April 2014
Process all claims received via phone, email and in person.
Appoint loss assessor to investigate claim/ loss.
Arrange settlements or paymnets.
Maintain diary and file notes for claims.
PRE AUTHORIZATION NURSE AND INTAKE COORDINATOR
HCCA Philippines | March 2011 - December 2012
Receive faxes or claims from MDs office
Input requests and doctor's order in the database
Call MD office for information verification and to give feedback if a
claim was certified or denied.
Send correspondence (Letter of Certification, Letter of Lack of
Information and Letter of Denial to MDs office and rendering facility
SENIOR CUSTOMER SERVICE SPECIALIST
Convergys | September 2009 - March 2011
Receive respond to requests from providers by phone and email
regarding insurance claims and policies.
Mail and route claim forms and supporting documentation to various
units for final processing.
Answer benefits and eligibility questions.
Prior Authorization for Pharmacy claims.
