Ara Boncay

WORK EXPERIENCE SPi GLOBAL INCORPORATED Team Leader, NOV 2016 - SEP 2017 Allocating daily jobs and workloads. Enforcing all company approved policies and procedures. Monitoring and managing team performance. Handle escalations and ensure customers are satisfied with the service provided. Preparing and presenting reports as needed. Executive Assistant, JUN 2016 - NOV 2016 Ara Boncay EXPERT SIDEKICK EDUCATION Bicol University Bachelor of Science in Nursing Class of 2009 CONTACT INFO --Skype ID: Ara Estillero-Boncay Paranaque City, Philippines Schedule management Research tasks and data entry Office supply management Handle requests and queries from executive appropriately. Record management Perform admin task to facilitate day to day operation of the business and other personal tasks for the Executive. Team Leader, NOV 2014 - JUN 2016 Allocating daily jobs and workloads. Enforcing all company approved policies and procedures. Monitoring and managing team performance. Handle escalations and ensure customers are satisfied with the service provided. Preparing and presenting reports as needed. Customer Service Rep, AUG 2012 - NOV 2014 Answers all inquiries received from the journal customers via phone or email. Responsible in completing requests assigned by the client within a given time frame. Point of contact or assistant to Team Leader who manages the team, monitor and assign workload, report issues when he/she is not around. VISATRUST CONSULTANCY & TRAVEL SERVICES Marketing Specialist, FEB 2012- MAY 2012 Devising marketing strategies in promoting student visa application to New Zealand. RN HEALS PROJECT SKILLS Exceptional communication and networking skills. Successful in working within a team environment and independently. Able to work under pressure and multi-task. Resourceful, uses analytic and problem solving skills. Nurse, FEB 2011- FEB 2012 Nursing care services related to MNCHN strategies. Safe and quality nursing care with a focus on medication including IV therapy, basic emergency obstetric and neonatal care. Care of patients with common and priority clinical conditions. Health Education and communication. Ethico-moral, legal and documentation/reporting responsibilities. STREAM GLOBAL SERVICES Technical Support Rep, SEP 2010- FEB 2011 Provides technical assistance to ACER, eMachines and Gateway clients experiencing issues with their notebooks, netbooks, smartphones and other products under the warranty. Setting-up depot repair or parts replacement after diagnosing the issue. Escalation to level 2 support if needed IZONE TECHNOLOGIES INCORPORATED Voice Support Analyst, JUL 2009- JUL 2010 Answers all billing inquiries/ billing disputes. Assist customers in basic troubleshooting like software download, basic usage, and other technical queries. Phone, Chat and e-mail support. Point of contact or assistant to Team Leader, managing break schedules and workforce when he/she is not around.