Ara Arian A. Amar

Ara Arian A. Amar Home Address: 1-B Mabolo St. Balete Drive, Santiago, Iligan City Contact numbers:- Home Telephone number: - E-mail address:-Civil Service Passer CAREER DESCRIPTION A talented, highly-energized and self-motivated professional with excellent Customer Service, Sales and People Skills. SUMMARY OF QUALIFICATIONS: • • • • • • • • • • • • Over 7 years of Customer Service & Administrative experience Over 5 years of Sales experience Over 3 years of Managerial experience Over 1 year Debt Collection Experience Almost 1 year as a Program Coordinator Excellent communicator in English, written and verbal Team player; quickly and easily establish professional rapport with coworkers Results-oriented with ability to handle difficult customers and situations Friendly, courteous, and with a good sense of humor Strong work ethic and superior interpersonal, customer service & communication skills Excellent time management skills that allow for the multi-tasking of all responsibilities. Knowledgeable in MS Word, Excel, Power Point and customer database systems TRAININGS • • • • MR Inductive Training of the New Representative Program – with Glaxosmithkline Philippines, October 2010 Store Management Training Program - with Chowking, November 2009 MASICAP MSME- July 2006 WIWAG Business Week- with Holcim Philippines, April 2006 WORK EXPERIENCES DTI-CARP Service Provider Lanao del Norte Date: May 2015- Present Job Description: • Implement and monitor programs, activities and projects in the approved 2016 ARC Workplan; • Perform SME Development functions using the cluster approach and other strategies that will enhance development assistance in the assigned area; • Monitor implementation of approved action plans for the Shared Service Facilities and introduce/suggest new developments to sustain implementation of the project; • Maintain and update directories and product profiles of MSMEs in the Agrarian Reform Communities and other assisted MSMEs; • Acts as the coordinator/facilitator of DTI programs and activities in the assigned area; • Attend MCIT/PCIT, DAR-DTI convergences and other related meetings; • Prepare monthly CARP accomplishment reports; • Perform such other functions as may be called for in urgent activities during special events and in special projects. Debt Collector to Local Banks in UAE Bilkish Associates Date: September 2013 – May 2015 Job Description: • Skip Trace Delinquent Debtors • Negotiate with Debtors for settlement of the account/s. • Customer Engagement Liaison to the Debtor and Bank Maintaining a complete debt collection portfolio using the support framework designed. Teaching and showing the debtors or patients how to pay their debts in full within a timely manner which will benefit them as well as the creditor. Telesales Team Leader– Etisalat Elife Product (Telecom) Bilkish Associates Date: July – August 2013 Job Description: • Manage the day to day operation of an internal sales office, to include motivating a sales team in implementing a sales strategy, achieving targets. • Developing targeted telesales campaigns and working with telesales team to set up campaigns that promote the services on discounts and offers to existing and new customers. • Preparing quotes, proposals and sales contracts. • Compiling sales progress reports on a weekly/monthly and end of year and proactively addressing shortfall on targets due to be achieved. • Make sure that all sales booked by the team are activated. • Handle customer complaints. Telesales Executive- Etisalat Elife Product (Telecom) Bilkish Associates Date: May – June 2013 Job Description: • Manage the database to provide sale to the company. • Follow up on prospective clients to book sale. • Contact prospects who have responded to an advertising or direct marketing campaigns. • Contact existing customers and new prospects to sell products or services. • Offer customers additional products or services when they call to place orders. • Let customers know about new products or promotions that are relevant to their needs or preferences. • Help to improve customer relationships and increase customer retention. • Gather the needed information from the customer to book sale. • Follow through on the booked sales to make sure that the product has been sold and activated. Medical Representative- Vaccines Glaxosmithkline Philippines August 2010-August2012 Job Description • Achieving the unit sales target on all assigned vaccines of GSK through efficient system of promotions. • Organize local scientific meetings related to the updates of the brand to the target audience. • Monitor the growth of each account and find ways to improve the sales per account. • Handling objections/challenges from target accounts. • Being aware or vigilant of competitors' activity. Store Manager – OIC- Chowking Restaurant Kowloon Bay Foods Corporation September 2009-August2010 Job Description: • Manage the whole store operations, in terms of FSCFS (Food, Service, Cleanliness and Food Safety) • Responsible for the store’s sales through sales building, Ensuring customer satisfaction, Community Relations, Awareness of Competition, Enhancing Brand Equity and Presence, and Sales Forecast and Budget • Achieving Store’s Profitability with the use of Store’s Profit, targets and profit plan, P&L Projection and budget. • People Management thus overall effectiveness of Store Team, Manager and Crew Development and Effectiveness • Ensuring store compliance with government requirements and regulations, compliance with store operating systems, procedures and reports • Managing crisis at store level and customer recovery Assistant Store Manager-Store Marketing Officer- Chowking Restaurant Kowloon Bay Foods Corporation November 2007-September 2009 Job Description: • Setting Monthly Target for the whole marketing team • Leading the team in achieving the targets set through the use of Retail Trade Area Mapping, Institutional Book. • Assists the store manager meet the forecasted sales & budget. • Provide Minutes of the Meeting Project Development Analyst- Medium and Small-Scale Industries MASICAP June 2006-July 2007 Job Description: • Making of business plans and proposals to help Small and Medium Business owners for Financial Funding. • Understanding and researching on the market share, demand supply analysis of the particular business. COMPUTER SKILLS: Proficient in Windows98/2000, Windows XP Professional MS Office: Word, Microsoft Excel, Power Point, Microsoft Outlook PERSONAL PARTICULARS Nationality: Filipino Age: 29 years old Marital Status: Single Languages Spoken: English, Filipino Visa: Residence Visa EDUCATION BACKGROUND: Degree: Bachelor of Science in Business Administration Major: Entrepreneurial Marketing Date: 2007 University: Mindanao State University- Iligan Institute of Technology, Philippines