Aqib Rafi
Dhaka, Bangladesh-▪ -
https://www.linkedin.com/in/aqib-rafi-614ab5155/
Operations Associate
3+ years’ success delivering effective operational assistance & comprehensive customer support
Repeated success generating engaging contents for social media accounts of businesses from diverse
industries and managing customer queries via social media platforms. Proficient in executing administrative
responsibilities, including data-entry, documentation, scheduling, invoicing, website content management,
and email management. Eminent presenter, negotiator, and entrepreneur; able to forge solid relationships
with strategic partners and build consensus across multiple organizational levels.
Highlights of Expertise
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Customer Support
Research & Problem Solving
Business Development
Team Management
Market Research
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Content Creation
Social Media management
Event Organizing
Email Automation
Recruitment & Training
Career Experience
Klevr Solutions, Florida, USA
Managed and coordinated a team of 5 virtual employees, including web designers, video editors and
copywriters.
OPERATIONS MANAGER (2018 to 2019)
Collaborated with the CEO in order to set weekly objectives for each of the team members. Monitored the
progress of projects and the associated subtasks through Asana. Validated deliverables before initiating
project delivery to the clients.
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Scoped and assessed unusual tasks to figure out the required skills and estimated time of project
delivery.
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Recruited virtual assistants while conducting the full recruitment cycle, including job posting,
application screening, assessment evaluation, video interview, and onboarding.
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Prepared weekly payrolls by monitoring the Hubstaff activity level and weekly timesheets.
Coordinated weekly team huddles to ensure enhanced productivity and team chemistry.
Futbolmarkt, UK
Guided sellers and buyers through the registration procedure and the selling terms and conditions of the
marketplace. Generate and scheduled unique, engaging contents for the social media accounts of the
company on a regular basis.
REMOTE SOCIAL MEDIA & CUSTOMER SUPPORT ASSOCIATE (PART-TIME) (2018 to 2019)
Executed the customer and seller outreach responsibilities by actively participating in the football related
discussions in different Facebook groups and promoting the company’s products, social media pages in
diverse social media marketplaces.
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Supported the CEO with product listing, product description writing and order fulfilment activities
utilising Shopify and Oberlo.
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Provided with live chat support to customers and sellers via Facebook Messenger.
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Aqib Rafi
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Foozar, Berlin, Germany
Conducted extensive market research activities to facilitate the marketing strategies and operational
methodologies, inaugurating the operations of the online grocery platform in Bangladesh.
OPERATIONS & CUSTOMER SUPPORT INTERN (2018, April to June)
Supported the CEO remotely in collaborating with the local team members and operational personnel.
• Conducted potential customer surveys to gain an insight of the shortcomings of the existing
competitors of the industry.
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Recruited and managed delivery personnel.
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Maintained rapport with the suppliers, vendors and the external logistic support providers.
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Followed up the customers after each successful product delivery regarding any associated issues
with the product and the delivery timeliness.
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Answered inbound messages from customers via Facebook and managed support tickets via
Zendesk.
Sailormoon Sweaters Ltd., Gazipur, Bangladesh
Held responsibility for carrying out daily administrative tasks on behalf of the Managing Director.
VIRTUAL ASSISTANT TO THE MANAGING DIRECTOR (2016 to 2018)
Provided with extensive administrative support to the Managing Director, ensuring accurate and timely
delivery of assigned tasks.
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Maintained the to-do list of the Managing Director and scheduled meetings with potential buyers.
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Documented business extension plans and prepared invoices for the shipments.
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Generated website contents and administered the WordPress website of the company.
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Conducted rigorous data entry and data automation on behalf of the Managing Director utilising
Google Sheets and Macros.
ADDITIONAL EXPERIENCE
President (2017 to 2018) ▪ Infusion Cultural Club, Jahangirnagar University
Founder & Even Organizer (2013 to 2015) ▪ Archaic Reincarnation Events
Lead Vocalist & Community Engagement Specialist (2010 to 2016) ▪ Dispersion the Band
Education & Credentials
Institute of Business Administration, Jahangirnagar University
BACHELOR OF BUSINESS ADMINISTRATION (MARKETING)
Technical Proficiencies: Asana, Buffer, Canva, Facebook Ads Manager, G Suite, Hootsuite, Klaviyo, Microsoft
Office Suite, Mailchimp, Slack, Shopify, Trello, Zoho Mail, Zendesk
References
1. Sqn Ldr Md. Shahidur Rahman (Retired)
Managing Director, Sailormoon Sweaters Ltd.
Email:-; Mobile: -, -. Julia Wesemann
CEO & Founder, Foozar
Mobile: -
