Aqeel Butt
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Summary
Accomplished and resourceful Office Manager with extensive experience in office and business operations, personnel
management, and project coordination. Highly skilled in customer service, team leadership, client relationship management,
and business development. Proven ability to streamline operations, improve efficiency, and manage workflows across
various departments.
Experience
Tree-Testimonial | New York, NY
Project Manager | 12/2021 - 03/2025
· Resolved customer complaints promptly, enhancing customer retention and boosting sales. · Managed customer orders by
processing payment information and tracking details. · Provided exemplary support to both internal teams and external
customers, ensuring timely issue resolution. · Handled a high volume of customer calls, minimizing wait times and ensuring
smooth service delivery.
Talabat | Dubai, DU
Off-Shore Manager | 10/2018 - 03/2025
· Managed order entry and data verification, ensuring accuracy in customer transactions. · Oversaw cash and credit
transactions, maintaining efficient payment processing workflows. · Assisted customers in product and service selection,
driving overall customer satisfaction. · Operated equipment like pallet jacks and forklifts for efficient handling of inventory and
shipments. · Provided customers with shipping updates and resolved issues regarding tracking and deliveries.
ShiftPlanning | New York, NY
Project Manager (Chat Support) | 02/2012 - 03/2025
· Monitored and documented customer interactions, ensuring accurate data input for future reference. · Provided assistance
during peak periods, maintaining high levels of customer support. · Built strong relationships with new clients and sustained
partnerships with existing clients. · Addressed customer complaints effectively and implemented actionable solutions to
enhance satisfaction.
Robs Solutions
Customer Service Manager | 02/2012 - 03/2025
· Oversaw large-scale customer service operations, managing thousands of calls monthly. · Responsible for staff allocation,
KPI management, and the daily operations of customer service teams. · Maintained detailed performance reports covering
refunds, reshipments, and escalations. · Coordinated service delivery, ensuring seamless execution of customer support
initiatives.
Ship A Car Direct | Remote | Los Angeles, CA
Project Manager | 08/2015 - 01/2025
Logistics and Email Marketing Specialist | 06/2020 - 03/2025
Coordinated logistics for car shipments, ensuring timely and cost-effective deliveries.
Managed relationships with transport companies, monitoring shipment progress, and resolving issues.
Developed and executed email marketing campaigns, driving customer engagement and sales.
Analyzed email performance metrics to optimize campaign strategies and improve conversion rates.
Mortgage Solutions
Mortgage Specialist | 05/2017 - 11/2023
Assisted clients with mortgage loan applications, providing clear explanations of loan options.
Ensured compliance with regulatory requirements and guidelines throughout the mortgage process.
Managed loan processing from initiation to approval, working closely with underwriters and clients.
Built and maintained strong relationships with clients, helping them understand their financial options.
Conducted follow-ups with clients to ensure satisfaction and compliance with mortgage terms.
Skills
Project Management, Operations Management, Technical and Operational Hiring, Payroll Management, Team Leadership &
Development, Customer Service & Inbound Sales, B2B & B2C Solutions, eCommerce Support & Management, Client
Relationship Management, Recruiting/Talent Acquisition, Business Development, Accounts Receivable & Payable, Client
Negotiation & Retention, Operational Strategy Execution, English: Intermediate (, ), Adaptability, Leadership, Effective
Communication, Time Management, Problem Solving, Multitasking, Customer Service Excellence, Business Development &
Sales, Team Collaboration, Decision Making, Microsoft Office Suite Proficiency
Education
University of Punjab | Lahore
Bachelor of Business Administration (BBA) | 10/2021
