Aqeel Bukhari

Aqeel Bukhari Mobile: -. Email:-,- CAREER CONTOUR: Offering over more than 12 years of experience in various fields, such as, Virtual Services, Customer Services, Retail Sales, Merchandizing, Call Center services and Business Development with a proven track record. Currently associated with Pakistan’s largest E-commerce group ENABLERS as a Virtual Assistant. An Out-of-the-Box thinker with a flair for charting out marketing & Sales strategies, contributing towards enhancing business volumes & growth. Because of being successful in achieving my goals I always have been training colleagues who fail and newbies as well. EMPLOYMENT CHRONICLE Enablers, Online Virtual Assistant Recently Working From October 2020 Accountabilities: I am offering virtual services for two clients in UK region, one for Daraz Pakistan. My services include, Keyword Research, Product Hunting, Keyword Analysis, Competitor Analysis, Listing creation, Listing Optimization, Profit margin calculation, Sourcing, Shipping, Inventory Management, Account Management, Customer services, Aftersales service, Ad campaign creation, Ad campaign Optimization, Launching and Ranking. Having my past experiences in sales helps me to plan the budget and creation of budget on the investment accordingly. Business planning is offered in my services which is an add. Having expertise in using the professional tools which are used for research and analyzing data, like Jungle Scout, Helium 10, Viral Launch, Keepa and others, help me to fulfil my tasks perfectly. Town General Store, WahCantt Owner 3.5 Years From- Accountabilities: I started my own business as a Grocery shop. My responsibilities were to manage the stock in the shop. To keep the sales track and order information. To check the prices and regulate retail prices. Purchasing and Selling was included positions. Customer services including, dealing and aftersales. Keeping the record of deliveries and stock taking. Opening and closing of the shop, including accounts information. Monthly calculation's including, total profit and total sales information. Bridgeway BPO, WahCantt Call Center Supervisor 1 Year From- Accountabilities: I started working in the call center, started by one of a person residential of Wah cantt, as it was near to my residential place. I worked as a managing partner, I use to manage interviews in the start and generated leads as well. One of my responsibilities included training the newbies, who were totally new to the industry. I trained 4 agents there personally, and 2 became successful agents as the other 2 left within a month. I was responsible to check the balance of call's quality, and improve the services. Salary preparations and lead's organizations were the other responsibilities. I have worked there on the projects of "Car Warranty" and "Solar" services. We use to transfer the calls to live agents available in U.S. for the Warranty services. We use to generate not only leads but sales in the Car warranty project. Creation of new pitches as per required were my responsibilities Touchstone USA, Islamabad Call Center Representative 10 Months From- Accountabilities: My job was to generate leads, by talking to customers residing in U.S., upon the data provided by the Call center. I have provided services in Car Insurance, Mortgage and Free to school projects. As call center agent the responsibilities were to explain the customer services we provide and get their consent to send the quotes. The Free to school was the new project started, I and another agent were selected to start it, a brief about this project is we use to contact schools to accept the free calendar’s that were having different Ad's. We had access to the company portal through our id's, we use to fill up customer's information on them. One of the main responsibility included in our work was to handle the DNC (Do not call) customer's, if came across, patiently. Maintaining quality calls and short reply's ending with questions were another add in our performances. Call Center, Rawalpindi Call Center Representative 2 Months Year 2014 Accountabilities: My job was to generate leads, by talking to customers residing in U.S., upon the data provided by the Call center. This was my first experience in the call center industry, I was working on "Home Improvements" and "Solar" services. We use to ask customers if they require any home improvement or solar services and then just get their consent to send the quotes. We had the pitch explaining the questions which we have to confirm from them and all the services we provide. Global Environment, AJMAN Sales Executive 1 Year From- Accountabilities: To bring contracts of Restaurants & Hotels who want to sell waste cooking oil. Making Quotations and Agreement Letter's for the New Customers. Attending Meetings with the new clients. Keeping the data up to date for the clients which have to be paid. Use to sell Grease Traps to the Restaurants, Hotels & Labor Camps. Explaining new clients all of the information regarding the Grease Trap Installation and Waste Cooking Oil Collection. Handling all the Delivery and Pick up from the clients. Always achieved monthly sales targets. Al Yousef Electronics, Dubai. Merchandiser 3 Years From- Accountabilities: To promote LG Electronics products, having total knowledge of the electronics and home appliances products usage and features. Use to give displays in such a way that it stimulates interest and entices customers to make a purchase. Attending customer’s in proper & professional manner and achieving sales results. Created database of the invoices and bills submitted by the suppliers. Released local purchase orders (L.P.O’s) and maintaining the database. Submitting and following up the quotations to the firms till the order are generated. Handling all the delivery concerns and making delivery orders (D.O’s). Always achieved monthly sales targets. Handling customer’s inquiries, helping and providing after sales services. Trans Orient Logistics, Dubai. Import & Export Coordinator Part-Time Accountabilities: Handling mostly all the import documentation work. Making B/L Exchange Letter’s, Delivery orders, and updating all the import shipment information. Collecting rates for the export shipments and handling transportation for import & export services. MOON HOME REAL ESTATE. DUBAI. Data Caller Agent Part-Time Accountabilities: Worked as a real estate agent. The job was to deal with all Sale / Purchase of properties and rentals. It also included, dealing directly with the property holder’s, Owner’s and other Real Estate agents. Handling all Revenue /accounts & closing deals. ADNAN AL MADANI TRAVEL & TOURS, AJMAN. TICKETING AGENT. Part-Time Accountabilities: Making hotel booking and confirming online booking. Making booking of cruises and safaris. Booking confirming and issuing of tickets to the client. Established multiple sales programs, created database of repeated customers and offered special incentive-rewards to guarantee referral business. JOAT RENT A CAR. KARACHI, PAKISTAN. Sales Executive Part-Time Accountabilities: Established multiple Sales and Marketing programs and created database. Submitted and followed up the quotations to the Firms till the order is confirmed. SCHOLASTICS Academic Qualification: S.S.C. – from Pakistan Education Academy, Dubai, U.A.E. F.S.C. – from Indus College, Karachi, Pakistan. Institutional Qualification: Expert in Microsoft Office (Including PowerPoint – Excel – Word – Access - Outlook) Air Tariff & Ticketing – GALILEO (Computerized Reservation) Diploma, Career Institute, Dubai, U.A.E. Got Practical Training of Home Appliances products by L.G., Korea. PERSONAL DOSSIER: Date of Birth: 21st August 1986 Place of Birth: Dubai, U.A.E. Driving License : Valid UAE driving license Marital Status : Married Languages: English, Arabic & Urdu (Proficiency EXPERT) Status: Available to join immediately Current Residency: Islamabad, Pakistan