Aprljoy Tacdoro

APRILJOY GIRALAO TACDORO Quality Asuurance Analyst / Social Media Moderator / Customer Service Representative WORK EXPERIENCE QUALITY ASSURANCE ANALYST Awesome OS - July 2018- September 2022 CONTACT DETAILS ✉-✆ - ABOUT ME DATE OF BIRTH: April 25, 1993 BIRTH PLACE: Banaybanay Davao Oriental Ensures that agents under the organization provide quality service in line with the organizational objectives. Helps in training new agents and provides coaching by identifying the areas for improvement. CUSTOMER SERVICE REPRESENTATIVE / SOCIAL MEDIA MODERATOR Awesome OS - January 2017 - July 2018 Provided service by assisting customers in understanding the company’s service offerings, troubleshooting account issues (Technical & Billing), and persuading customers to continue utilizing our service. MARKET RESEARCH INTERVIEWER Survey Sampling International- June 2013 - January 2017 CIVIL STATUS: Single Conducting outbound surveys to ask people about their opinion on a range of topics. WEIGHT: 56 kgs CUSTOMER SERVICE AND SALES REPRESENTATIVE iQor Davao- March 2013 - June 2013 HEIGHT: 5’4 REFERENCES: Provided service in assisting customers in placing their orders, checking the order status and address billing issues. Will be available upon request. SKILLS AND PROFICIENCIES EDUCATION ● Holy Coss of Davao College - Bachelor of Science in Business Administration ● ● ● ● ● Fluent in English, Filipino, Cebuano, Hiligaynon Proficient in Microsoft Office Social Media Management Email Management Zendesk E-commerce Management - Shopify ● University of San Agustine - Bachelor of Science in Accountancy ● Banaybanay National Hig School - ● Banaybanay Elementary School -