Aprilyn Paez

EXPERIENCE APRILYN PAEZ VIRTUAL ASSISTANT EMAIL SUPPORT REPRESENTATIVE GET DIALED LLC| APR 2020 - JULY 2020 Developed a social media strategy to increase the following of the company website Spearheaded a viral campaign for one of the company's new products ECOMMERCE VIRTUAL ASSISTANT ANTHONY SANDI MASTERMIND | JAN 2017 - MAR 2020 Responding to customer via email and Facebook. Submit daily orders to vendors, assist with fulfillment issues and needs, upload tracking numbers, monitor shipment status, and follow up in case of problems or CONTACT-- yourapril3 linkedin.com/in/aprilyn-paezb-/ delays. Handle customer return/ exchanges and refunds according to the policy, manage Stripe disputes. Assist client with product research and upload, itemizing bank statement for tax purposes, creating training guides, recruitment, transcription, and other admin task. DATA ENTRY EXPERT DIRECT CLIENT VIA UPWORK | NOV 2015 - DEC 2016 https://www.upwork.com/freelancers/~01cbb9d731734fff12 PROFILE Gather and ensuring the accuracy of gathered As someone who can identify account of a specific person who owns the website link the need of client for effective provided. solutions, I'm committed to high-quality service that ensures a positive experience. information such a contact name, email, social media CUSTOMER SERVICE REPRESENTATIVE TELETECH | JAN 2013 - JAN 2015 Handles customer service and retention for Clearwire, Fairfax Media Australia, Stayz.com, and Morgan Stanley Wealth Management customers. SKILLS E-commerce Management Customer Service CUSTOMER SERVICE REPRESENTATIVE CONVERGYS | SEP 2012 - JAN 2013 Handles customer service for AT&T customers. Email, Chat, Phone Support Social Media Moderation SALES REPRESENTATIVE Communication NCO NOW ALORICA | OCT 2011 - JULY 2012 Multitasking Basic Photo editing Product research Administrative Tasks Provide customer service and process sales for Sprint customers EDUCATION ASSOCIATE IN COMPUTER SCIENCE ASIAN INSTITUTE OF COMPUTER STUDIES | 2009 - 2011