Aprille Nayre

APRILLE NAYRE - - Bacolod City, Philippines SKILLS Customer Service & Communication Administrative & Organizational Skills Technical & Software Proficiency Problem-Solving & Critical Thinking Marketing & Content Creation Teamwork & Collaboration Adaptability & Quick Learning Multitasking & Time Management TOOLS Google Workspace (Gmail, Google Docs, Google Sheets, Google Drive, Google Meet) Zoom , Skype Whatsapp , Slack Facebook, Instagram, Linkedin Ringcentral, Openphone, Dialer, Avaya MailChimp, Stayfi, Metabusiness, Canva, Trello Piperhire, Docusign, Emittr, Housecall Pro, Calendly Citrix, Salesforce, GoHighLevel Xero Accounting Hubstaff , Toggl HostAway, Airbnb, VRBO, Furnished Finder, Booking.com, Whimstay,Ruebarue, WORK EXPERIENCE MARKETING ASSISTANT Yellow Brick Road Homes + | California, USA ( 02/15/2024 – 03/15/25) Created marketing email campaigns, sign-up forms, and landing pages using Mailchimp, and tracked their performance. Used Mailchimp and Stayfi for marketing. Maintained marketing databases and CRM systems, organized marketing materials, and managed scheduling. Creates content for social media, postcards, house signs, guest reviews, and email campaign content using Canva. Managed social media accounts, engagement, and tracked metrics. Created guidebooks for onboarding new properties. Collaborated with guest support on new campaigns and promotions. Update listings in HostAway which is integrated with our Airbnb, VRBO and the rest of the new platforms. Create new listings to new platforms such as Furnished Finder, Booking.com, and Whimstay. GUEST RELATIONS SPECIALIST Yellow Brick Road Homes+ | California, USA ( 08/28/2023 – 02/14/2023 ) Communicate with guests for reservations, bookings, inquiries, reviews, and claims; coordinate cleaning and address maintenance needs. Log and track maintenance requests; update guests on issues and request weekly status updates. Update listings and welcome information; handle data entry for contacts. Monitor and resolve claims until closed; attend Zoom meetings and respond to team communications. Review and provide feedback on cleaning tasks, report damages, and collaborate on claims. Review and send walkthrough forms for long-term check-ins/check-outs. EXECUTIVE ASSISTANT - ON CALL Valencia Law Office - Atty. Vaia Rivas | Philippines ( 08/28/2023 – 02/15/25) Schedule and coordinate personal and business meetings, ensuring no conflicts. Set reminders for important tasks, meetings, and follow-ups. Process bill payments (utilities, rent, subscriptions, etc.). Manage and track business and personal expenses. Handle bank transactions such as fund transfers, deposits, and withdrawals. Process and track government-related documents (business permits, licenses, taxes, etc.). Assist with compliance filings and regulatory requirements. Manage personal and business travel arrangements (flights, hotels, transportation). Handle personal scheduling, including family events, appointments, and reservations. Assist with special projects and personal tasks as required. CUSTOMER RELATIONS SPECIALIST ( 12/2021 – 04/2023 ) Jay's One Stop Cleaning Services | California, USA Handled customer inquiries via inbound calls, emails, texts, and social media platforms. Create estimates and follow-up customers. Resolve customer complaints, and facilitate with cleaners. Maintain customer relationships, increasing recurring bookings through proactive engagement. Generated estimates, managed sales pipelines, and closed bookings. Monitored and optimized daily cleaner schedules and routes. Produced sales data reports and assisted in recruitment processes. Designed social media content using Canva and scheduled posts across multiple platforms. Create email and text campaign using Go High Level and Emittr software. ADMINISTRATIVE OFFICER ( 01/2015 – 03/2020 ) IAM Software | Philippines Managed daily business operations, including invoicing, payroll, and expense reconciliation using Xero. Handled check payments, bill payments, banking transactions, and government-related transactions. Managed employee recruitment processes, conducted background checks, and facilitated new employee onboarding. Acted as a personal secretary, facilitating online orders, scheduling appointments, and processing school tuition payments. Coordinated and conducted transactions with local government agencies CUSTOMER ACCOUNT EXECUTIVE ( 06/2014 – 12/2014 ) Transcom Worldwide | Comcast Assisted customers with billing inquiries, payments, refunds, and service upselling. ORDER ENTRY SPECIALIST ( 02/2013 – 05/2014 ) Convergys | Time Warner Cable Process customer orders and ensure accurate account setup, adhering to confidentiality standards. EXECUTIVE RESOLUTIONS DESK SPECIALIST ( 10/2010 – 02/2013 ) Panasiatic Call Center | Straight Talk Wireless Resolved disputes amicably and professionally, ensuring customer satisfaction. Demonstrated strong communication skills to de-escalate issues effectively. EDUCATION AND CERTIFICATION BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT University Of Saint La Salle ( 2009 ) OFFICE MANAGER CERTIFICATION PROGRAM Debbie Sardone Consulting, LLC. ( 2023 ) CHARACTER REFERENCES Melhiem Gil Guest Relations, Yellow Brick Road Homes+ Contact No.: - Alain Rivas General Manager, IAM Software Contact No.: - Jenefer Rosarito HR Coordinator, Jay’s One Stop Cleaning Services Contact No.: - Atty. Vaia Rivas Corporate Lawyer, Valencia Law Office Contact No.: -