I have been working in the BPO Industry for 15 years, handling several roles and positions such as Customer Service Associate, Technical Support Level II, Subject Matter Expert, and Team Leader.
I worked with several accounts like Financial Line of Businesses, TELCO, Travel, and Accounting Software, and the most recent was a Social Media platform for Advertisers.
Over the years, I acquired some skills needed for my regular job, such as Microsoft Office apps, specifically Excel. As well as Google Workspace etc.