Aprille Mae Moscoso

Aprille Mae Moscoso Education (2011 -2015) BUANOY NATIONAL HIGH SCHOOL Buanoy, Balamban, Cebu -) About Me Focused with passion to drive success through effective collaboration and innovative solutions. Contact--Basak, Pardo, Cebu City Skills Linux/Windows Server Admin Administrative Tasks Microsoft Office Proficient Technical/Customer Support Reference Janne Francine Barrameda Subject Matter Expert- Aubrey Abuzo Supervisor- Michelle Arenas Ops Associate Manager- UNIVERSITY OF CEBU-MAIN CAMPUS Sanciangko St., Cebu City Bachelor of Science in Civil Engineering Experience (July 17, 2021 -January 8, 2022) CUSTOMER SERVICE REPRESENTATIVE People Plus Tech / Best Buy Worked on sales, renewals, cancellations and add protection plans for their electronic purchases (January 28, 2022 - January 31, 2023) CUSTOMER SERVICE / TECHNICAL SUPPORT REPRESENTATIVE Accenture Inc. / Verizon Wireless Responsible for assisting clients with troubleshooting technical issues(remotely), billing disputes/inquiries, providing product and service information ensuring customer satisfaction (February 1, 2023 - April 31, 2024 CLIENT SUCCESS MANAGER Accenture Inc. / Verizon Wireline Managed Top Tier Clients/Accounts, Administrative Tasks, Billing, Data Entry, Email & Calendar Management, CRM Tools, Record Keeper, Technical Troubleshooting and Onboarding (May 1, 2024 - May 30, 2025) APP/CLOUD SOFTWARE ENGINEER Accenture Inc. / SONY & IMS Responsible for the installation, configuration, maintenance, and support of an organization’s server infrastructure. This includes managing server performance, ensuring system security, and troubleshooting issues using Linux operating system.