Aprille Bless Valdez

MY WORK EXPERIENCES INSTRUCTIONAL DESIGN SR. ANALYST SEPT. 2018-Present ACCENTURE INC. Conducted Root Cause Analysis and trends analysis to increase Net Promoter Score of accounts being handled CS-PAC GLOBAL BPO INC. TEAM LEADER – OPERATIONS / MAY 2017-JULY 2018   APRILLE  TEAM LEADER – TRAINING / APRIL 2016 – MAY 2017 VALDEZ Corporate Professional  GENPACT PHILS. RECRUITMENT TRAINING PROCESS IMPROVEMENT CUSTOMER SERVICE QUALITY PEOPLE MANAGEMENT HR PROCESSES & POLICYBUILDING WORK WITH ME DRAGONWELL TEA INC. -Aprille Valdez TRAINING & RECRUITMENT SPECIALIST / OCT 2014-JAN 2016   360 DIGITAL WORKS End-to-end recruitment process including onboarding and deployment, developed retainer programs and employee policies Designed learning modules and facilitated trainings PRODUCTION COORDINATOR & WRITER / JAN 2013-SEPT 2014 Supervised agency projects ensuring adherence to project timelines DUZON E&H ESSAY ASSESSOR / MAR 2012 – DEC. 2012 ESL essay writing editor, Graded and edited essays based on grammar accuracy and content FREELANCE/HOME-BASED EXPERIENCE PREDU EDUCATION INC. ESSAY ASSESSOR MYTHOS GLOBAL PTE. EXECUTIVE ASSISTANT Muntinlupa City, Philippines (- COMMUNICATION SKILLS TRAINER / JAN 2016-APRIL 2016 Developed modules and facilitated training about Customer Service and English language WHAT CAN I DO FOR YOU        Built the training team, designed training structure, developed training materials, facilitated trainings Drafted company and departmental policies  WHO I AM I help clients shape up their businesses by hiring the right people, training their competencies, monitoring their results, identifying AFIs, promoting lean processes, developing their workflows, enhancing their culture through policy-making, and building and nurturing relationships with stakeholders. Handled 16 Back Office agents, conducted PRs & DAs Handled 12 active accounts, point of escalation for clients, developed workflows for quality and accounts handled Fulfilled SLA requirements ESL essay writing editor, Graded and edited essays based on grammar accuracy and content Email management, lead generation, marketing, administrative tasks