Apriljoy Siladan

Apriljoy Siladan EXPERIENCED CUSTOMER EXPERIENCE REP AND SOCIAL MEDIA MODERATOR I am a professional Customer Service Representative with more than 7 years of experience in a jewelry and skincare company, travel, etc. I have also 2 years of experience in content creation, post scheduling and image creation for a jewelry and skincare company. Cebu, Philippines -- EDUCATION Bachelor of Science in Management Accounting University of San Carlos | 2004 SKILLS & ABILITIES Motivated, welldisciplined Finds joy in assisting others Knowledgeable in conversational English Highly trainable Team Player APPLICATIONS USED ManyChat GrooveHQ Burst SMS Etsy Slack Asana Trello Shopify Stripe Google Drive Klaviyo SMS Storrito Predis.ai copy.ai LiveChat Tawk.io Skype Zoom Facebook Creator Studio Canva Social Mako Later Preview Ocoya PushOwl Re:amaze Grammarly IG Reels REFERENCE Raquel Entrera HR | Belle Fever Corp- EXPERIENCE Customer Experience Representative/ Social Media Moderator Belle Fever Corp. | April 2015- May 2022 Pre-sale, Aftersales, Reviews and Feedback, Order Status Disputes and Chargebacks & High Risk Orders Reputation Management Complaint Handling and Escalations SMS Marketing Using Klaviyo and PushOwl Organizes all social media posts for 2 Facebook and Instagram pages (jewelry and skincare), 1 Facebook group page and Google Business page Create content for Facebook, Instagram and Google Business. Approves all content to be posted on social media Engages with customers and group members online Team Monitoring Executive, Operations Aegis People Support, Inc EXPEDIA (September 2009 - January 2012) Handle inbound calls for Expedia.com Handle flight, hotel reservations and complaints Subject Matter Expert (SME) Mentored and supported 6 new agents General Transcriptionist Northern Transcription Works, Inc ( February - October 2008 ) Transcribing Audio files into text Minimum of 50 wpm typing speed Customer Service Representative Bigfoot Global Solutions Inc. (August 2006 - June 2007 Personally handles issues and customer complaints regarding email forwarding service