April Zaragoza

APRIL S. ZARAGOZA VIRTUAL ASSISTANT SKILLS Administrative Jobs E-commerce Customer Support eBay Research and Listing Social Media Management PROFILE I am an expert Virtual Assistant, committed researcher with excellent communication skills, both written and oral. I have expertise and experience in a variety of areas, such Amazon Management Appointment Setting WORK EXPERIENCE AMAZON CUSTOMER SUPPORT MARCH 2 0 1 8 - PRESENT Email Management, handling phone I am a rock star Amazon Assistant who calls , and Social media management is responsible for responding to customers inquiries CONTACT Mobile: - Email:- and concern through email. Handling unshipped product, dispute, returns, and refund. Creating invoice. Responding to feedback. Address: Bulacan, Philippines 3003 SLK INTERNACIONAL/EBAY ASSISTANT Skype: april011113 MAY 2 0 1 7 - APRIL 2018 EDUCATION Computer Secretarial Bulacan Polytechnic College I am assigned to Researching profitable products to sell, we are doing deep research as well as product filtering. I am also responsible for creating optimize product title and detailed product description for each item. APPOINTMENT SETTER/DMV INNOVATIVE MARKETING JULY2015-MARCH2017 Responsible for reaching out to all customer and give them knowledge on how they can save on energy, what is the advantages of saving energy for their home and for the environment and make a successful appointment to have one of our specialist stops by in the area and install the energy saving devices. CUSTOMER SERVICE REPRESENTATIVE CONVERGYS PHIL. JAN2013-JUNE2015 I am assigned on supporting the customer in all their billing concerns and make sure that we provide the best customer service and as well helping them on buying online and make sure that they will get the product that best fits their needs.