April Vernie Ramasta

Name: APRIL VERNIE RAMASTA Phone/Mobile:- Email:-Permanent Address: Barangay San Roque, Salcedo, Eastern Samar, Philippines 6807 Temporary/Rented Address: 9 F. Victor St., Barangey 61, Zone 8, Pasay City Philippines 1304 I have more than 7 years’ experience in customer service including sales and almost 2 years in recruitment. I feel that your current opening will be a very good opportunity for me to earn and at the same time to learn more than the experience I already garnered in my past and current role. I am a team player, fast learner, and motivator. I will be happy to join and contribute to your team/company and learn from you. TECHNICAL SKILLS: Microsoft office tools( word, excel, outlook, powerpoint) Documentation / Data retrieval CRM (Salesforce, Oracle and Microsoft 365), Applicant Tracking System Slack/Microsoft Teams Excel Pivot Emails, meeting scheduling and data reporting EDUCATION ATTAINMENT Bachelor’s degree in Journalism 2008 – 2012 Asian Development Foundation College Tacloban City WORK EXPERIENCE APAC/NCO/EGS/ALORICA (left work because I was looking for growth) June 2012 to December 2016 Customer Service/Retention Specialist for SiriusXM Satellite Radio (US account) TASKS: Handled Inbound Customer Service inquiry calls Handled over the phone Retention Process by providing proper resolution as to why customers are cancelling their services with the client and serving them from cancelling service Handled over the phone occasional Product troubleshooting including walkthrough plug in play equipment installation in a car or at home. Handled over the phone Occasional Collection of payments Over the phone after sales. Mentored new hire trainees for customer service and sales from training, nesting until 1st week of production. January 2017 – to July 2017 (Left work because of family medical emergency) TELUS International Phils. Customer service/ Sales for Reliance (Canadian HVAC Services Account) TASKS: Handled over the phone customer service for HVAC and plumbing services Handled over the phone scheduling for HVAC service/maintenance Sold HVAC maintenance and plumbing services Handle first level retention process. March 2018 to February 2020 PSG Global Solutions Senior Recruiter Level 3 (Client: Allegis Global Solutions to HSBC Hong Kong) TASKS: Sourcing for qualified candidates based in Hong Kong using different types of job boards Do paper screening to make sure that candidate is qualified. Does over the phone screening for candidates to see if they meet the requirements of the client. Create reports, personal and team trackers to monitor progress using excel file, google sheet, pivot table. Handles end of day reports for the team. Mentor some team mates in both behavior and number performance. Create Sourcing project to help the team create better sourcing strings for effective sourcing process. Acquire BPO Client: ConnectWise Partner Sales/Quote Desk Specialist Apr 2021 to Present Responsible for providing accurate and timely quotes to Partners. Works closely with sales representatives and other members of the sales team to ensure that all quotes are accurate and meets the partner's needs. Create data and reports of productivity, case management and collects process updates. Business Development Representative Nov 2020 to Apr 2021 Build contacts with potential clients to create new business opportunities. Keep prospective client database updated. Make cold calls for new business leads. Handles reports and productivity tracking. Tools: Salesforce, Outlook, Microsoft Office, Slack, Microsoft Teams, 3CX,  Masergy, Manage(Edited) Languages: Filipino & English both fluent REFERRENCE: AVAILABLE UPON REQUEST