April Sopio

April Q. Sopio Purok Maghirupay, Aning Pahanocoy Bacolod City-- Objective: To be a part of your growing company and provide great customer satisfaction. Educational Attainment: Sum- ag Elementary School Primary Education Negros Occidental High School Secondary Education University of St. La Salle – Bacolod BS Commerce in Marketing Management Work Experience Teleperformance Customer Service Representative July 2009 – June 2010 Panasiatic Solutions Customer Service Representative/ Technical Support November 2010 – April 2011 Focus Direct Solution Customer Service Representative July 2013 – January 2014 Homebased Project Based Outbound Agent/Team Lead Auto Insurance (appointment setting / lead generation) Appointment Setter Best Buy Appointment Setter Solar Home Improvement Fashion Brand Advertising Alexander Charles NY Content Writing ( creating advertisement / newsletter to promote the company, email marketing) Outbound B2B / Project Manager Kratom ( b2b, telesales and collection) July 2014 – February 2015 JRJ Business Center Operations Manager February2015 – July 2015 DealTap Phone/Email Support April2016-May2016 I have experience using ZOHO Crm, Xlite, Eyebeam, Zoiper, Freevoice and Zendesk. I also used Vici dial and Five9. I also have experience with social media marketing with the use of Facebook, Twitter, Instagram and Linkedin. I also have experience with data entry, research using rapportive. As an Operation Manager, I was in charge with the whole operation for the technical campaign that we had. From client to human resource, training, and over all supervision of the account and the center.