April Roche

I bring 6 years of professional experience, including 3 years in the BPO industry and nearly 3 years as a remote freelancer supporting US- and Canada-based clients. My background spans customer experience (CX) support, outbound sales and cold calling, email outreach and follow-up sequences, lead generation and qualification, CRM and pipeline management, data hygiene, and general administrative support.

I’ve worked across phone, email, and CRM-driven workflows, supporting both revenue operations and post-sales customer support, and I’m comfortable managing tasks independently in fast-paced, remote environments. I’m detail-oriented, reliable, and quick to adapt to new tools and systems, with a strong focus on maintaining clean data, consistent follow-ups, and efficient workflows.