April Marie Buencamino

 April Marie B. Dy Address: Blk 3, Lot 20, Lupang Biyaya Compound, Tulips Street, Brgy. West Fairview, Fairview, Quezon City, Philippines Phone Nos.:- Email Add-Skype ID:aeybuencamino Degree:B.S.B.A Marketing Philippine School of Business Administration Birth date:April 27, 1982 Employment Objective To contribute my knowledge and skills that will benefit your company Skills Superior communication skills (English and Filipino language, both oral and written) Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to respond quickly and actively listens to a person’s concern/s. Team Player, Supervisory Level Computer literate and experience in using MS Office Applications (MS Access, MS Excel, MS PowerPoint, MS Word), and Microsoft Windows OS Platforms. Customer Service Oriented Assertive and Result-Oriented Excellent Interpersonal Skills Knowledgeable and experience in research and documentation (can type 50wpm). Infusionsoft, Recurpost, Canva, Hootsuite, Buffer, Google Drive, Mailchimp, Dropbox, Trello, Evernote, Salesforce, Aweber, Calendy, RP Data, Asana, Facebook Ads, Slacks, Basic Photoshop, Libsyn, Zendesk/Zopim, Temi, Hubspot, Basic WordPress, ID3, Audacity, Clyp.it, WeekPlan, Planoly, Shopify, Netsuite, Missing Lettr, Metriccool, HappyScribe, RelayThat Excellent Research, Clerical and Administrative Work, Hardware and Software Troubleshooting Social Media Basic Wordpress and blogging Basic SEO, SEM, Adwords Working Experience Podcast Host/Producer (Belgian Client) Podcast/Social Media VA February 2018 Reports Directly to the President General Virtual Assistant tasks Social Media Management Podcast Management Web Research Administrative duties Graphic Design Email and Calendar Management Transcribe Manufacturing Company (Belgian Client) Marketing VA February 2018 Reports Directly to the CEO Sales Management Tax Management Shopify Management Web Research Administrative duties Manufacturing Company (US Client) Executive Virtual Assistant October 2017 Reports Directly to the President Email Management Calendar Management Social Media Management Content and Graphic creation/management Transcriptionist Email Marketing Web Research Invoice creation Personal Virtual Assistant Podcast Producer (UK Client) Rockstar VA/PA July 2017 (Part-Time) Reports directly to the Director Handle work and personal emails Calendar Management Social Media Management Create Content and Graphic Podcast uploading via Libsyn and Clyp.it Audio Edit and Trimming Podcast Doctor (US Client) Virtual Assistant and Administrative Assistant September 2016 – January 2018 Reports Directly to the Doctor Social Media Management Content and Graphic creation/management Transcriptionist (Weekly podcast and Daily FB Broadcast) Trello board Management InfusionSoft CRM Management Newsletter creation and management Web researcher Facebook Ad Management Wordpress Management Chat Support (AU Client) ChatSupport/Social Media Manager April 2015 - February 2018 Reports Directly to CEO Customer Service/Chat Support using Zopim.Zendesk/Hubspot Social Media Management Content and Graphic creation/management Lead Generation Real Estate Company (Australia) Virtual Assistant/HR Team Leader/Project Coordinator November 2014 – Present – On Call Reports Directly to the CEO Manage Calendar meeting of the CEO Supervise and monitor employees attendance and performance Monitor and manage company’s social media accounts (Facebook, Gumtree, Website, Hootsuite) Call Management/Customer Support Handle chat and email support (Zopim ang FB Messenger) Handle and facilitate on boarding employees (Assessment and Evaluation) Handle and organize training materials and training (Quizzes, videos, and podcast) Coordinate and manage web team of the company Property Specialist/Intelligence (Due Diligence and Court Records) Web/Internet/Data Research gathering data information (company name, contact person, position, number, email account, website, etc) do outbound calls to get more information and verify the information gathered Haksan International Phils. Inc. (Mr. Aircon PH) HR Officer/Assistant to the Managing Director November 2013 to October 2014 Reports directly to the Managing Director Supervise and monitor employees attendance Monitor employees performance Handles employee concerns and inquiries Update and record all 201 files Outsource candidates/applicants Supervise and facilitate interviews Facilitate and handle newly hired employees Attend meetings Check and coordinate technicians schedule for survey, installation and preventive maintenance schedule Stand as an Assistant to the Managing Director Make company manual for Customer Service Make the company manual for policy, regulations, rules and conduct Act as the customer service personnel Answer customer inquiries and complaints Research and Emails prospective clients Make proposal letter and any other letter as requested by the Managing Director Act as credit and collection staff Help Sales and Administrative department if needed Trojan Computer Forms Manufacturing Corp. Manufacturing and Printing HR and Administrative Personnel June 2011 to September 2013 Supervise and prepare employee’s daily, weekly, monthly attendance and attendance report. Handle employee/customer concerns (regular, agency and extra) including janitor and security guards Report directly to the Chief Manager Perform administrative duties and payroll work (company payroll monthly summary and report) Prepare weekly, daily and monthly payroll transactions Customer Service inquiries File all memorandum and 201 files Handle customer complaints Issue payslips and checks releasing Handles SSS, Pag-ibig, Philhealth and Tax Monthly Report Assess employees to their loan concerns Facilitate applicant during hiring (testing, checking of exams and interviews) Attend client meeting and company seminars In-charge of planning company activities Helps Sales and other Department if needed. Stellar Global Solutions Philippines (non-voice) Simply Energy – Australian Electric Retailer Assistant Team Leader (POC) Sept 2009 to May 2011 Technical Electricity Data encoder Handle outgoing calls to clarify client information and transactions Email other retailers for customer information Process new accounts Update customer information Monitor daily output transaction Assign certain people to handle an account Give specific instructions to agents Supervise agents performance Report daily transaction to designated personnel O.B. Montessori Greenhills San Juan Metro Manila December 2006 to March 2007 Handle administrative work Data encoding Pacific Connexion – CSR Inbound Upselling Jan 2005 to April 2005 Answer technical calls for printer Upselling printer products Resolving customer concern Education Background Law Proper San Sebastian Institute of Law- Tertiary Education Philippine School of Business Administration- De La Sale University, Antipolo- Secondary Education Our Lady of Peace School- Primary Education Our Lady of Peace School- Character Reference: Upon request