April Love S. Maribao
Southplains 1 Laguna, Philippines 4024 | (- | (--| Skype: April.Maribao
Career Objective
To continually improve my productivity and efficiency as a skilled employee and also to be exposed in an
environment that can contribute to my personal maturity as well as my career growth.
Employment Chronology
General Virtual Assistant, Remote worker
Telebehavioral Health Institute, San Diego, California, October 207 – present
Research and summarize findings on any searchable topics
Creating reports using Google Docs and Google Spreadsheets
Oversee the social media strategy for the company ensuring it aligns with the company's
brand
Maximize followers on social media platforms such as Facebook and Twitter
Monitor social media for customer comments both positive and negative
Customer Service and Sales Representative/VA, Remote worker
Everything Neon, Austin, Texas, July 2017 – October 2017
Managing customers’ orders for sales and repair orders
Monitoring and follow-up sales order activities
Logging RFQ and providing quotes to customer
Liaising with vendor to obtain estimate delivery for sales orders and delivery date
To handle customer complaints and provide necessary resolution to satisfy customer
requirements
Administration of Warranty
Generating reports and other ad-hoc administrative duties
Customer Service Representative, Convergys CPI, WCC Bldg, Shaw Blvd Cor Edsa
Microsoft Loyalty Program – Office 365 ANZ, 02/2014 – 03/2015
Answer incoming calls and may do follow up calls for resolution
Answer incoming emails within SLA and may do outbound calls for clarifications
Perform troubleshooting to customer’s Office 365 account when necessary specially in
activating their product keys
Manage customer’s O365 account including their bill, changing password and changing their
Microsoft account attached to their account
Update customer’s account each and every transaction to make sure all are documented
Answer incoming calls / may do outbound calls for follow up / respond to customer’s concerns
effectively
Update data base for all incoming and outgoing transactions with customers
Take ownership of cases to ensure customer’s experience with exceed expectations
Manage offline task or ad Hoc projects assigned by Team leader
Escalate issues if necessary within scope of service
Customer Service Associate, RR Donnelley, Eastgate Centre Mandaluyong city
Ace Insurance Private Pty Ltd Singapore, 06/2013 – 01/2014
Review insurance policy terms in order to determine whether a particular loss is covered by
insurance.
Contact customers in order to respond to inquiries or to notify them of claim investigation
results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Education
Tertiary
Bachelor of Science in Information Technology
Cebu Institute of Technology, Cebu City
2003 – 2005
Bachelor of Science in Computer Science
Trace College, Makati City
2006 – 2007
Bachelor of Education studies
University of the Philippines Open University, Los Banos
2013 – 2015
