April Joyce Gumera

April Joyce Gumera CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY CONTACT -- A customer service representative who serves as the primary point of contact for customers seeking assistance or information regarding products or services.I possess excellent communication skills, empathy, and problem-solving abilities to effectively address customer inquiries, complaints, and feedback. To ensure customer satisfaction, I strive by providing timely and accurate responses, resolving issues efficiently and maintaining a positive and helpful attitude throughout interactions. Cebu City, Philippines WORK EXPERIENCES EDUCATION Accountancy Business And Management Patronage of Mary Development school- SKILLS Excellent communication skills Active listening Empathy Problem-solving Patience Time management Flexible Conflict resolution Multitasking UNITED PARCEL SERVICES 2024-PRESENT CUSTOMER SERVICE REPRESENTATIVE Handling customer inquiries, Resolving issues, Providing information, Processing requests, Offering solutions, Escalating issues, Maintaining professionalism, Documenting interactions, Providing feedback and continuously learning. T-MOBILE - CUSTOMER SERVICE REPRESENTATIVE Handling customer inquiries, Providing technical support, Processing orders, Resolving billing inquiries, Offering account assistance, Handling complaints, Promoting products and services, Documenting interactions, Following up with customers. Educating customers about promotions, Following up with customers and adhering to T-Mobile's guidelines to ensure consistent and high-quality service. AT&T - CUSTOMER SERVICE REPRESENTATIVE Resolving billing issues, Troubleshooting technical problems, Processing service orders, Providing promotions, Addressing complaints, Educating customers on policies, conducting follow-up calls, Collaborating with other departments, and maintaining accurate records of customer interactions and transactions.