April Joy Laurie

APRIL JOY LAURIE -|- | Larena, Siquijor 6226 SUMMARY Organized and dependable Administrative Professional with 6+ years of experience supporting entrepreneurs, small businesses, and growing teams. Skilled in email and calendar management, data entry, onboarding coordination, and customer service. Experienced in social media management and content creation using tools like Canva, CapCut, and CRM platforms. Known for being detail-oriented, solutionfocused, and adaptable, committed to streamlining operations and delivering highquality remote support. WORK EXPERIENCE Administrative Assistant, My Personal Recruiter Dec 2024 - July 2025 Managed and scheduled social media content, including editing and posting using tools like Canva and CapCut Handled social media engagement to grow audience and maintain brand visibility Reviewed resumes and assisted in interviewing candidates to support the hiring process Oversaw onboarding of new hires, ensuring a smooth and professional experience Conducted LinkedIn lead generation by sourcing potential candidates and industry-specific prospects Coordinated team calendars and meeting schedules to keep operations organized Administrative Assistant, Family First Life Feb 2022 - Oct 2024 Managed internal email communications, ensuring timely responses and follow-ups Handled onboarding processes for new recruits including documentation Led the planning and management of the social media content calendar for consistent, strategic posting Analyzed audience insights to optimize content and increase engagement across platforms Created and edited video content using CapCut and Canva to enhance online visibility and brand presence Administrative Assistant, Philippians VA (Contractual) Jun 2021 - Oct 2021 Provided comprehensive administrative support for business projects, focusing on proposal development Assisted in drafting and formatting Requests for Proposals (RFPs) to align with client and project requirements Collaborated with team members to gather key information and maintain organized documentation Cold Caller, Catanzaro Insurance (Contractual) Jan 2021 - Mar 2021 Made 100+ high-volume outbound calls daily to pre-qualified leads provided by the company Assessed lead interest, identified insurance needs, and qualified prospects for the sales team Built rapport quickly through effective communication and a customer-first approach Administrative Assistant, Akira Corp May 2018 - Oct 2020 Provided administrative support for business projects, including drafting and organizing Requests for Proposals (RFPs) Ensured accuracy and consistency in documentation to support smooth project planning and execution Streamlined internal workflows and helped reduce bottlenecks in timesensitive project cycles Contributed to improved operational efficiency and timely project completion Administrative Assistant, Alfa Business Outsourcing Feb 2017 - May 2018 Managed client emails with attention to detail, clarity, and timely follow-up to support professional communication Coordinated and organized client calendars, scheduling meetings and reminders to ensure deadline adherence Updated and maintained employee databases, ensuring accurate records for HR-related functions Supported internal operations by streamlining communication and administrative processes Customer Service Representative, TechMahindra Jan 2016 - Feb 2017 Delivered high-quality customer support by resolving inquiries and providing prompt technical troubleshooting Actively listened to customer concerns to offer tailored solutions and product recommendations Improved customer satisfaction through a personalized, needs-based support approach Identified upsell opportunities, contributing to increased revenue and overall company performance EDUCATION KEY SKILLS Bachelor of Science in Information Technology Siquijor State College Office Suite software Data entry Organizational and time management skills Corporate communications Problem solving Customer service Attention to details Jun 2011 - Apr 2015