April Joy Alcantara

APRIL JOY ALCANTARA CLIENT CARE SPECIALIST PERSONAL PROFILE A customer support specialist for more than 6 years who makes sure that every customer who comes through the door leaves happy, as efficient as possible, while maintaining high standards and achieving company goals. I love what I do and what fuels me is my eagerness to provide satisfaction. CONTACT-aprilgen.alcantara linkedin.com/in/aprilalcantara26 EDUCATION Bachelor of Science in Information Technology, 2010 City College of Calamba SKILLS Customer Support (Chat and Email) Internet Research Email Management Creating reports using Google Sheets, Docs and Microsoft Office Data Entry, Creating, Processing, and Refunding Orders Canva WORK EXPERIENCE Chat Support, Teletech (Nov 2019 - Present) Deliver the best solutions to customers inquiries and requests concerning billing, personal information and app functions. Email Support, Ibex Global (Jul 2019 - Nov 2019) Provides quality instructions or responses to resolve the customers issues about fitness trackers, billing or technical, through email. Email and Chat Support, Conduent (Nov 2014 - Dec 2017) Diagnose and provide a path resolving inquiries and related to aspects of the client request through email and chat that should comply with the orders and up to date instructions by the company. Data Technician, SPi Global (MAY 2018 - JUL 2019) (MAY 2011 - NOV 2014) Check all incoming documents and identify files that are valid for encoding through proofreading and other processes that the project requires.